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# Cyber Remediation Consultant ( IT Mobile Technology Support Technician)

- **Company:** Info Way Group
- **Location:** New York, NY, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Cyber Security, Information Systems, Desktop Computing, Issue Tracking Systems, Security Software, Tablet Computers, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7485e1364ab3ce9d

## About the Role

* Minimum 2 years' experience working in IT Technical Support in an enterprise environment.
 * Minimum 1 year experience supporting Microsoft Windows operating system
 * Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems.
 * Experience supporting Microsoft Windows, Android and iOS devices.
 * Experience using ticketing systems for task assignment and resolution

Education and Skills:

 * Associate's degree in computer science, cybersecurity engineering, information systems or related discipline.
 * Expert level knowledge of Microsoft Windows, Android and Apple iOS operating Systems
 * Experience installing operating system and security software on multiple computers, smartphones and other equipment.
 * Understand and follow broad and complex instructions in verbal and written form.
 * Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
 * Work independently and prioritize multiple tasks and adapt to needed changes.
 * Preferred certifications: A+ from CompTIA

Pay: $25.00 - $30.00 per hour

Application Question(s):

 * Minimum 2 years' experience working in IT Technical Support in an enterprise environment - yes/no
 * Minimum 1 year experience supporting Microsoft Windows operating system - yes/no
 * Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems - yes/no
 * Experience supporting Microsoft Windows, Android and iOS devices - yes/no
 * Experience using ticketing systems for task assignment and resolution - yes/no

## Description

* Work on Client equipment such as laptops, tablets and smartphones.
 * Follow client provided work task checklists for device remediation and software updates.
 * Work closely with on-site Technical Support team and follow supervisory directions to implement cyber remediation processes for Client IT devices.
 * Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
 * Escalate out of scope issues encountered during performance of assigned tasks.
 * Replace malfunctioning devices and set up Client staff on replacement devices
 * Report any cyber security exposure or breach, if encountered on a device being serviced.
 * Document work efforts as directed.
 * Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.
 * Work location subject to change, contingent on project needs.


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