> Markdown version of [/jobs/ext/1309779-administrator-network-lan-wan](https://www.wearedevelopers.com/jobs/ext/1309779-administrator-network-lan-wan). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Administrator - Network LAN/WAN

- **Company:** HCL America Inc.
- **Location:** Sumner, WA, United States
- **Salary:** $54,000.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, Data Centers, Enhanced Interior Gateway Routing Protocol, EtherChannel, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Multi-protocol Systems, Network Security, Network Troubleshooting, Simple Mail Transfer Protocols, Network Monitoring, Routing, Open Shortest Path First (OSPF), Performance Tuning, Simple Network Management Protocols, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Diagnostic Tools, VLAN Trunking Protocol (VTP), Transport Layer Security, File Transfer Protocol (FTP), Connectivity Problems, TACACS+ Protocol, Cisco
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=549f838e7466f39f

## About the Role

1. Proficient in LAN/WAN technologies and protocols.
 2. Strong troubleshooting skills in network connectivity issues and performance optimization.
 3. Familiarity with network monitoring tools and diagnostic software.
 4. Ability to analyze complex issues and implement effective solutions independently.
 5. Excellent communication skills for effective customer interaction and team collaboration.
 6. Excellent hands-on experience on the following technologies:
 7. Routing protocols � EIGRP, OSPF, BGP
 8. LAN Switching � VLAN, VTP, STP, EtherChannel, CoS
 9. WAN � MPLS, MPLS/VPN, MP-BGP
 10. TCP/IP protocol suite, Quality of Service
 11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
 12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
 13. Data Center Architecture � Network, Server, Storage

Other Requirements

 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
 2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
 3. Must be open for 24x7 environment

## Description

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence., 1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.

 2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
 3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
 4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
 5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)