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# IT Field Support Specialist

- **Company:** Milestone Technologies, Inc.
- **Location:** New York, United States
- **Contract:** Permanent contract
- **Skills:** Private Networks, Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Jabber, Office Suite, Remote Access Technology, RSA (Cryptosystem), Cisco WebEx, Wi-Fi Technology, Okta, Connectivity Problems
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/6c0a7ce8-32d2-4ddf-b8d6-d1ff86d7289c

## About the Role

* Strong Windows and Mac OS troubleshooting skills
 * Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
 * Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
 * Ability to follow proper escalation paths
 * Inviting personality, friendly, and sociable
 * Ability to take notes and record all interactions and steps taken with users
 * Ability to keep work area clean and organized
 * Working knowledge of Active Directory and basic AD administration

## Description

* Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
 * Schedule and communicate travel to regional offices to provide in-person support regularly
 * Constantly update users on the status of their incidents, requests, or problems
 * Educate users on basic functions and new technologies to streamline their workflow
 * Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
 * Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
 * Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
 * Maintain local inventory to ensure replacement equipment is always on hand
 * Support IT escalations impacting the site
 * Provide conference room support and maintenance
 * Coordinate closely with the Office Manager to determine the best course of action when issues arise
 * Support Local Wallboard maintenance
 * Support A/V Technology and Customer Experience Center


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