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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician Manager - **Company:** Microsoft - **Location:** San Antonio, TX, United States - **Salary:** $75,400.0 - $185,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Online Services, Computer Literacy, Data Centers, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=808148ae3ae8f5b0 ## About the Role * High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams. * 1+ year(s) experience directing, supervising, or managing others. * Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: * Associate degree in Computer Science or related field and/or equivalent work experience. * 4+ years' experience supporting IT equipment or related technology. * 3+ years' experience working in a production, mission-critical 24x7x365 data center environment. * Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt). * 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees. ## Description * Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. * Accountable for overall data center service compliance and quality. * Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. * Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. * Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed. * Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. * Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. * Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. * Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. * Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). * Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. * Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. * Embody our culture and values. ## Related Videos - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Hacking MSSQL on Cloud. 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