> Markdown version of [/jobs/ext/1311079-it-support-analyst-end-user-technology-experience](https://www.wearedevelopers.com/jobs/ext/1311079-it-support-analyst-end-user-technology-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - End User Technology & Experience - **Company:** Hines Interests Limited Partnership - **Location:** New York, United States - **Experience:** Expert - **Salary:** $115,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, IT Management, Network Troubleshooting, User Environment Management, Enterprise Software Applications, Peripherals, Microsoft InTune, Laptops, 3-tier Architectures, Cisco - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/e3aed055-8fc5-437a-87d6-9727d5e47c71 ## About the Role Minimum Requirements include: * 5+ years of experience in IT support, including Tier 2/3 support * Strong experience supporting Windows and macOS environments * Experience with AV technologies, conference room systems, and collaboration tools * Experience supporting telephony platforms (Cisco, RingCentral, Zoom, etc.) * Strong troubleshooting skills across hardware, software, and network issues * Experience working in enterprise or corporate office environments * Strong understanding of ITSM processes (Incident, Request, Problem) * Experience supporting office moves, relocations, or buildouts * Familiarity with endpoint management tools (Intune, MDM, MAM) * Experience supporting executive or white-glove environments * Exposure to global IT environments and standards * Process-driven with strong attention to detail * Able to balance responsiveness with long-term improvements * Strong documentation and communication skills * Customer-focused mindset with a strong emphasis on user experience ## Description We are seeking an experienced IT Analyst to provide Tier 2 and Tier 3 technical support for the New York office while contributing to the End User Technology & Experience team. This role is responsible for delivering high-quality, hands-on support and ensuring a seamless end-user experience across desktop, collaboration, AV, and telephony technologies. The position partners closely with IT leadership, Facilities, and cross-functional teams to support office technology operations, office moves, and continuous improvement of end-user services. * Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and enterprise applications * Troubleshoot and resolve complex issues related to Windows, macOS, mobile devices, and collaboration tools * Act as escalation point for Service Desk and Tier 1 support teams * Manage incidents, service requests, and problem resolution in alignment with ITSM processes * Deliver a high-touch, customer-focused support experience for onsite users * Proactively identify and resolve recurring issues impacting user productivity * Partner with stakeholders to improve overall end-user satisfaction and technology adoption * Support technology setup, relocation, and decommissioning for office moves and reconfigurations * Coordinate with Facilities and vendors to ensure seamless execution of office changes * Ensure all workstations, meeting rooms, and shared spaces are properly configured and operational * Support and maintain conference room technologies including Teams Rooms, Zoom Rooms, and AV systems * Troubleshoot AV issues and ensure meeting room readiness * Assist with AV upgrades, deployments, and standardization efforts * Support telephony platforms including Cisco, RingCentral, Zoom, and other voice solutions * Troubleshoot voice, conferencing, and messaging issues * Assist with provisioning, configuration, and user support for telephony systems * Support endpoint technologies including laptops, mobile devices, and peripherals * Assist with device provisioning, imaging, and lifecycle management * Work with endpoint management tools such as Intune, MDM, and MAM solutions * Follow IT standards, processes, and security policies * Maintain accurate documentation, knowledge base articles, and support procedures * Identify opportunities to improve support processes and end-user experience * Work closely with End User Technology leadership, IT Support, Facilities, and vendors * Communicate effectively with users and stakeholders at all levels * Provide white-glove support to senior leadership when needed ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Metaverse, the workplace of the future - Holoportation, the next generation of communication](https://www.wearedevelopers.com/videos/1070-metaverse-the-workplace-of-the-future-holoportation-the-next-generation-of-communication) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)