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# Manager - IT Service Desk / End User

- **Company:** REQUEST TECHNOLOGY
- **Location:** Rosemont, United States
- **Salary:** $104,000.0 - $124,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft InTune, Deployment Automation
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/f2e1a1f4-3ee9-41ab-934a-0ac3aafb0f88

## About the Role

Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, and India operations., Ability to travel up to 15% as needed.

 - Service desk management or formal team lead role.

Preferred Qualifications

 - Experience driving self-services and automation.

 - Experience managing service desk operating budgets and software license stewardship at the endpoint.

 - Experience supporting global colleagues across time zones including Mexico and India.

 - Experience with Jira Service Management or another similar ITSM solution.

 - Experience with major incident management and incident commander practices.

 - Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.

 - Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across Sloan domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.



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