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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** THE JUDGE GROUP, INC. - **Location:** Englewood, CO, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $61,672.0 - **Contract:** Temporary to permanent - **Skills:** Active Directory, Software Applications, System Configuration, Desktop Computing, Identity and Access Management, IT Management, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Remote Access Technology, Azure Active Directory, RSA (Cryptosystem), Software Deployment, Software Systems, User Provisioning Software, Windows Desktop, Computer Network Technologies, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, Software Performance, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/46d98c08-7e76-4336-b6c3-13f5680ad488 ## About the Role * Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years of relevant IT support experience. * Equivalent combination of education and experience may be considered. * Experience supporting Windows desktop and laptop environments. * Hands-on experience with: * ServiceNow * Active Directory * Azure Entra ID * VPN technologies * Network troubleshooting * Printer support * Hardware and software troubleshooting, * Technical troubleshooting and problem-solving * Customer and solution ownership * Strong customer service orientation * Knowledge sharing and collaboration * Written and verbal communication skills * Understanding of user and business requirements * Hardware installation and maintenance * Software deployment and support * Network technology fundamentals * Remote support methodologies * Documentation and ticket management Preferred Skills * Experience supporting RSA authentication solutions * Video Teleconferencing (VTC) support experience * Knowledge of enterprise IT service management processes * Familiarity with endpoint management tools and device lifecycle support Physical Requirements * Frequently walk, sit, stand, and climb stairs. * Perform repetitive hand, arm, and finger movements. * Ability to work extensively with computer equipment and displays. * Occasionally lift and carry equipment weighing up to 50 pounds. * Must possess adequate vision and hearing capabilities to perform technical support functions effectively. Work Environment * Primarily office-based environment. * Minimal exposure to outdoor weather conditions. * Minimal exposure to hazardous materials or loud noise. * Regular interaction with employees and technology equipment in a professional workplace. ## Description We are seeking an experienced IT Support Technician II to provide technical support for end users across a dynamic enterprise environment. This role is responsible for installing, configuring, troubleshooting, maintaining, and supporting desktop and laptop systems, network-connected devices, software applications, and related peripherals. The ideal candidate will possess strong customer service skills, excellent troubleshooting abilities, and a passion for delivering technical solutions that enhance the end-user experience., * Provide Tier I/II technical support for hardware, software, network connectivity, and peripheral devices. * Troubleshoot and resolve issues related to desktops, laptops, printers, VPN access, video conferencing equipment, and other IT assets. * Manage incidents, service requests, and support activities using ServiceNow or similar ticketing platforms. * Support user account administration through Active Directory and Azure Entra ID, including password resets, access management, and user provisioning. * Install, configure, upgrade, and maintain operating systems, software applications, and hardware components. * Diagnose and resolve technical issues involving network connectivity, software performance, and device functionality. * Collaborate with team members to identify root causes and implement long-term technical solutions. * Assist with hardware deployments, equipment replacements, and inventory management. * Document troubleshooting processes, solutions, and support activities accurately. * Provide exceptional customer service while maintaining ownership of issues through resolution. * Recommend hardware and software solutions based on business and user requirements. * Support remote users and troubleshoot VPN and secure access technologies. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)