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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MIT System Engineer - **Company:** Ubeo Business Services - **Location:** Santa Rosa, CA, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Systems Engineering, Microsoft Azure, Microsoft Outlook, Hyper-V, Issue Tracking Systems, Windows Servers, Network Planning and Design, Sonicwall, Adobe, Information Technology, Vmware - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/3fa435ad-64c1-46bb-9a4a-2e8836486949 ## About the Role + Active Directory and Windows Server administration + Azure infrastructure design and administration + Network design, implementation, and troubleshooting + Standard software suites (Microsoft 365, Adobe, ect) * Preferred experience working with the following systems (or similar systems): + ConnectWise Manage + ITGlue + Microsoft Teams * Flexibility in travel requirements within assigned client regions * Willingness to mentor and develop other support team members. * Willingness to continue building knowledge through training and certifications. * Track record of integrity and trustworthiness with confidential/sensitive information. * Ability to plan, organize, and multi-task in a fast-paced environment. * Demonstrate confidence with a high degree of professionalism. * Very strong attention to detail and problem-solving skills are essential. * Takes ownership of job responsibilities with personal pride and accountability. * Very prompt, hardworking, and loves what they do. * Ability to work independently with little supervision required. * Ability to remain calm while working under pressure in a busy environment. * Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates. * Ability to maintain confidentiality related to sensitive company and employee information. * Proficiency in MS Word, Excel, and Outlook is essential. * Excellent time management and leadership skills. * Excellent written and verbal communication skills. * Strong professionalism and organizational and planning skills. * Regular and reliable attendance. * Key Measures: + Daily use of ticketing system (ConnectWise Manage), accurate utilization reporting, and calendar usage + Adherence to ITIL and ITSM standards set by the organization + Minimum billing utilization of 75%, + Bachelors/associate degree in computer information systems. + 4+ years related remote and/or field work experience. + Additional experience can be substituted for education. * Desired certifications: + Azure Administrator (AZ-104) + CCNA (or SonicWall equivalent) + Microsoft Identity and Access Administrator (SC-300) + VMware VCTA or Hyper-V specialization Physical Demands & Work Environment * Ability to sit at a desk for prolonged periods of time * Ability to talk on the phone and work with various computer tools and applications * Ability to type and compose written communication in various forms * Ability to travel to customer locations on a regular basis * Ability to work on your feet for long periods of time on a regular basis * Ability to lift 50+lbs on occasion ## Description This position provides remote and onsite escalation technical support for Managed IT clients. * Respond to support requests escalated by the Service Desk Engineers * Troubleshoot according to best practices and standard operating procedures * Escalate to and/or collaborate with Senior Systems Engineers when necessary * Adhere to communication standards and enter detailed notes on all support tickets * Contribute to division initiatives, best practices, and process improvement * Daily consistent and accurate utilization reporting and ConnectWise Manage calendar usage * Demonstrate core values on a daily basis including: + Excellent professionalism and a positive attitude + Consistent usage of standard operating procedures and tools + Engaging in mentoring process ## Related Videos - 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