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# Systems Support Specialist

- **Company:** Dow Jones & Company, Inc.
- **Location:** Chicopee, MA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/e0e093aa-319a-4759-993f-823bc02e366b

## About the Role

* 3-5 years of electro-mechanical experience.
 * Prioritization and time management skillsets.
 * Ability to communicate effectively, both written and oral.
 * A technical Degree or equivalent military training or related work experience.

## Description

The Chicopee plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in Chicopee, Massachusetts and report to the Technology Service Manager.

You Will:

 * Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
 * Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
 * Provide PC support including Windows operating system and basic networking.
 * Have the willingness and ability to work nights, weekends, and holidays.


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