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# Senior Product Manager, CRM

- **Company:** Affinity, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $159,600.0 - $231,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Software as a Service, Workflow Management Systems, Enterprise Software Applications, Data Management
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d3a40ae647a7774d

## About the Role

* 5+ years of product management experience at a SaaS company (enterprise software experience a plus).
 * Experience working with engineering and design teams end-to-end to drive business impact.
 * Experience working on complex products to create simple, easy to understand solutions.
 * Experience managing complex product modernizations or platform migrations, maintaining user continuity while driving architectural evolution.
 * Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives.
 * Deep understanding and empathy for users.
 * A proven track record of design thinking and ruthless prioritization.
 * A proven track record of solving complex user problems to drive a measurable outcome.
 * Experience thinking about how AI can improve product workflows, reduce friction, or unlock new user behaviors, whether through prior AI feature ownership, close collaboration with AI/ML teams, or strong intuition for where AI creates genuine value vs. noise.
 * A passion for Affinity and the problems we are solving.

## Description

* Foster a deep understanding of our core markets and customer needs through research, data analysis, and engagement with sales, marketing, customer success and direct customer interactions.
 * Lead deep dives into user needs and product analytics to collaborate on and define Affinity's CRM product roadmap.
 * Develop product strategy for your ownership area, including business cases, high level use cases, technical requirements, and potential revenue and ROI.
 * Champion your positions as a strategic leader.
 * Drive research and definition to translate product strategy into detailed requirements for prototyping and development.
 * Partner closely with design and engineering to lead discovery, definition, design and delivery plans, maintain the backlog and drive the roadmap.
 * Collaborate closely with engineering, design, marketing, customer success and sales teams on the development, QA and release of new features.
 * Analyze customer feedback and new product ideas.
 * Identify and define opportunities where AI can meaningfully improve core CRM workflows, from automation intelligence to AI-assisted data management, and collaborate with Affinity's dedicated AI teams to bring those ideas to life.
 * Contribute to a product team culture of craft and continuous growth, including an enthusiasm for how AI is changing the way great PMs think, work, and build.


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