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# Technical Helpdesk Specialist

- **Company:** Compunnel Inc.
- **Location:** Franklin, WI, United States
- **Salary:** $41,600.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Configuration, Networking Basics, Data Logging, Peripherals, Backend
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1a3c058146f6f07

## About the Role

* Service Desk Agents need a combination of technical expertise and soft skills:
 * Technical skills: Knowledge of operating systems, software applications, networking basics, and IT troubleshooting.
 * Soft skills: Excellent communication, problem-solving, and customer service abilities.

## Description

* A Service Desk Agent provides first-level IT support, resolves technical issues, and serves as the primary point of contact between end users and IT teams., * Service Desk Agents are responsible for handling incoming technical support requests from users via phone, email, or chat, and providing timely solutions to IT-related issues.
 * Troubleshooting hardware, software, and network problems on desktops, laptops, and peripherals.
 * Logging, tracking, and managing service tickets throughout their lifecycle, ensuring Service Level Agreements (SLAs) are met.
 * Escalating complex issues to higher-level support or specialized teams when necessary.
 * Providing administrative support, such as updating client records, coordinating service installations, and managing backend operations.
 * Liaising with internal teams, vendors, and stakeholders to ensure smooth service delivery and customer satisfaction.
 * Maintaining documentation of troubleshooting steps, solutions, and system configurations for future reference.


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