> Markdown version of [/jobs/ext/1311715-it-support-technician-i](https://www.wearedevelopers.com/jobs/ext/1311715-it-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician I - **Company:** ABI Document Support Services, LLC - **Location:** Clayton, MO, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Software Applications, VoIP, Cloud Computing, Data as a Services, Issue Tracking Systems, IT Management, Information Technology Operations, Knowledge Management, Virtual Desktops, Software Deployment, ServiceNow IT Service Management, Mobile Os, Peripherals, Information Technology, Deployment Automation, Patch Management, Unified Endpoint Management - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=de33bb058a049df1 ## About the Role * Demonstrated aptitude for analytical thinking and the ability to independently research, troubleshoot, and resolve technical issues. * Strong verbal and written communication skills, with the ability to effectively engage users at all technical levels. * Demonstrated attention to detail, with strong organizational and problem-solving skills. * Ability to manage multiple tasks and adapt to shifting priorities in a fast-paced environment. * A strong commitment to delivering positive user experiences and providing responsive, empathetic support., * Working knowledge of systems and platforms including directory services, email systems, VoIP or cloud-based phone solutions, and mobile operating systems (iOS, Android, Windows). * Experience with operating system imaging and deployment tools (e.g., automated provisioning and endpoint configuration). * Familiarity with platforms used for ticketing, knowledge management, and team communication. * Experience supporting users in virtual desktop or desktop-as-a-service (DaaS) environments. * Exposure to IT operations tools used for alerting, patch management, mobile device management (MDM), and software deployment. * Ability to work collaboratively with cross-functional teams and contribute to continuous improvement of support processes. ## Description The IT Support Technician I is responsible for providing technical support for hardware, software, cloud-based communication tools (e.g., Zoom Phone), and related peripherals to both internal and external customers. This role involves diagnosing and resolving end-user issues, documenting work in the company's ticketing system, and assisting in the ongoing maintenance and administration of IT infrastructure systems and assets., * Provide front-line technical support to internal and external users across hardware, software, and peripheral technologies. * Act as the first point of contact for inbound IT support inquiries, accurately gathering details for effective issue resolution and service request fulfillment. * Troubleshoot end-user issues and escalate more complex problems according to established escalation procedures. * Clearly document all support activities, including issue descriptions, troubleshooting steps, and resolutions, within the IT ticketing system. * Perform routine maintenance and provide general support for IT hardware, software, and peripheral devices. * Administer and support internal and vendor-managed software applications. * Assist in the research, procurement, and lifecycle management of IT equipment and supplies. * Install, configure, and deploy IT assets in accordance with departmental inventory control procedures. * Support ongoing IT asset inventory tracking and reconciliation efforts. * Configure and maintain endpoint management tools, including patching, antivirus, and security updates. * Assist in the deployment and administration of mobile devices using Mobile Device Management (MDM) solutions. * Support the setup, configuration, and maintenance of cloud-based communication platforms, including Zoom Phone. * Participate in a rotating on-call schedule to ensure after-hours support coverage. * Adhere to all Solarity IT policies, procedures, and compliance standards. * Perform other related duties and support activities as assigned by IT leadership. ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)