> Markdown version of [/jobs/ext/1311725-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1311725-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Frontier Door & Cabinet Inc. - **Location:** Tacoma, WA, United States - **Experience:** Starter - **Salary:** $62,400.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Business Software, Collaborative Software, Computer Networks, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Office Suite, Wide Area Networks, Wi-Fi Technology, Tablet Computers, Computer Equipment, Laptops, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e93511142a2a9c46 ## About the Role * High School Diploma or GED required; additional technical training or certifications are a plus. * 1-3 years of experience in a Help Desk, Service Desk, or technical support role (or equivalent combination of education and experience). * Experience supporting Windows environments, common office applications, and end-user devices preferred. SKILLS AND ABILITIES * Strong customer service mindset with professional written and verbal communication skills. * Ability to troubleshoot issues logically and explain solutions in user-friendly terms. * Working knowledge of Microsoft Office/365, email systems, and basic PC hardware/software support. * Basic understanding of networking concepts (LAN/WAN, Wi-Fi, VPN, printers, connectivity). * Experience with ticketing systems and documentation best practices. * Organized, detail-oriented, and able to manage multiple tickets while meeting deadlines and milestones. * Ability to work independently and collaborate effectively with cross-functional teams. * Good judgment, discretion, and ability to handle confidential information appropriately. * Ability to read and interpret instructions, safety rules, and procedure manuals in English. * Ability to work schedule as assigned; regular and reliable attendance required. ## Description The Help Desk Technician provides frontline technical support to end users for company-supported hardware, software, systems, and mobile devices. This role troubleshoots and resolves issues, escalates complex incidents as needed, and delivers responsive customer service while documenting all work through the help desk ticketing system., * Respond to requests for technical assistance in person, via phone, email, chat, and/or ticketing system. * Diagnose, troubleshoot, and resolve hardware, software, and basic network connectivity issues. * Set up, configure, deploy, and support desktops, laptops, printers, and mobile devices (phones/tablets). * Create, update, and manage user accounts, access, and permissions (email, collaboration tools, business applications, etc.). * Install, maintain, and update operating systems, standard applications, security tools, and patches. * Document all help desk interactions, troubleshooting steps, and resolutions in the ticketing system. * Follow standard help desk procedures, prioritization guidelines, and service level expectations. * Escalate unresolved or urgent issues to the appropriate internal teams or vendors and track through completion. * Support onboarding/offboarding by provisioning equipment, resetting devices, and ensuring access is added/removed appropriately. * Maintain and refresh equipment for reissue (reimaging, updates, asset tagging, and basic inventory tracking). * Assist with administration of help desk/ticketing tools and knowledge base articles. * Identify recurring issues and recommend process improvements to reduce downtime and repeat tickets. * Help update training materials and provide basic end-user training as needed. * Maintain consistent and dependable attendance and support business needs through schedule flexibility when required. * Perform other duties as assigned. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)