> Markdown version of [/jobs/ext/1311770-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1311770-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Timberland Bank - **Location:** Elma, WA, United States - **Experience:** Starter - **Salary:** $43,430.0 - $63,877.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Computer Literacy, Event Logging, Financial Software, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Security, Microsoft Office, Network Service, Wide Area Networks, Windows Desktop, Firewalls (Computer Science), Computer Equipment, Information Technology, Patch Management - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=beba11a3fd63e249 ## About the Role * High School diploma or equivalent. * IT network related certificates (A+, Net+ or etc.) desired. * Less than 1 year previous customer service experience * Knowledge or experience with Active Directory, Microsoft Office products, Windows Desktop, Virus scans and removal, VPN, LAN/WAN and Firewall. Knowledge, Skills & Abilities: * Excellent business communication skills to effectively document results, instructions, and recommendations, with demonstrated ability to effectively communicate basic technical information verbally and in writing to non-technical personnel * Ability to read, write, speak, and understand English well. * Ability to learn and obtain skills for Windows based Network / Domain administration * Working knowledge of various basic troubleshooting tools and techniques * Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate and effective manner; with the ability to reason and analyze logical steps * Knowledge of computer network security systems, procedures, techniques and applications * Strong organizational, time management, and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, ensuring that priorities are set and commitments and deadlines are met at the direction of supervisors * Demonstrated problem-solving skills with a high level of initiative and attention to detail and strong focus on accuracy. * Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. * Unquestionable integrity in handling sensitive and confidential information required. * Flexible with and accepting of change in a fast paced sometimes unstructured environment * Proficient use of MS Office products (Word, Excel, Outlook), and retrieval of data, with the ability to adapt to, support and learn new technologies quickly. Physical Demands: To successfully perform the essential duties of this position, an individual must be able to meet the physical demands listed below. While some absences may be protected by federal, state and/or local laws, regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. ## Description * Provide first level help desk services to ensure network services and application availability to end-users * Document all calls and emails into ticketing system * Track, route and properly escalate unresolved inquiries to the next level of support * Resolve incidents with printers, copiers, scanners and ancillary equipment * Mobile device support * Maintain, diagnose, service and repair computer hardware, related peripherals and software * Assist with creation, modification, and removal of user access in the core financial software and ancillary products * Install and configure user workstations, phones, network devices and other IT related equipment * Effectively present information and respond to questions from managers and end users * Translate technical language through written and oral communications into information understandable by the end user * Assist IT asset maintenance / Daily IT asset database maintenance * Assist Patch Management (windows updates, banking system updates, other software) * Daily banking and network system event log review ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Is your backend a hodgepodge of queues, event stores and cron jobs? Durable Execution to the Rescue.](https://www.wearedevelopers.com/videos/744-is-your-backend-a-hodgepodge-of-queues-event-stores-and-cron-jobs-durable-execution-to-the-rescue) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Kafka Streams Microservices](https://www.wearedevelopers.com/videos/168-kafka-streams-microservices) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)