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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Wright-Hennepin Cooperative Electric Association - **Location:** Rockford, MN, United States - **Experience:** Experienced - **Salary:** $66,560.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Data Analysis, Software Applications, Computing Platforms, Computer Literacy, System Configuration, Data Recovery, Systems Analysis, Microsoft Office, Microsoft Operating Systems, Network Connections, Backup and Restore, Wireless Networks, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0f9e95caa3ec74da ## About the Role * Bachelor's degree in Computer Science, Computer Information Systems, Information Technology, Management Information Systems, or a related field; OR 4+ years of equivalent experience; OR 2 years of work experience with a 2-year technical degree * 2+ years of experience with hardware and software installation and support * Knowledge of Microsoft operating systems and Office products * Experience with basic wired and wireless networking environments Licenses & Certifications * CompTIA A+, Network+, Security+, or related certifications preferred Knowledge, Skills & Abilities * Ability to build and maintain positive customer experiences * Strong focus on understanding customer needs and delivering timely, professional, value-driven solutions * Excellent written and verbal communication skills * Thorough knowledge of computer hardware and software * Ability to work independently with limited supervision * Ability to keep privileged information confidential * Skilled in developing and delivering training * Ability to learn, understand, and communicate emerging technology trends * Ability to evaluate critical systems, prioritize workflow, and determine solutions, * Integrity - You build trust, honor commitments, and support our mission, vision, and values * Safety Mindset - You work safely, follow procedures, protect member and customer information, and help promote a culture of safety * Member/Customer Focus - You respond promptly, communicate effectively, and provide courteous, helpful service * Teamwork - You cooperate with others, support organizational initiatives, and consider how your actions impact the team * Dependability - You take responsibility, meet expectations, and recover quickly from setbacks * Performance Excellence - You work efficiently and accurately, keep your skills current, and proactively solve problems This position operates in a climate-controlled office environment and requires regular computer use, interaction with employees across the organization, and the ability to lift a minimum of 40 pounds. ## Description Wright-Hennepin is seeking a service-focused IT Support Specialist to join our Information Technology team. In this role, you'll provide both reactive and proactive IT support, including troubleshooting and maintaining PC hardware, software, mobile devices, printers, network connectivity, AV equipment, and related systems. This position plays an important role in supporting employees across the Cooperative by resolving technical issues, assisting with system setup and maintenance, supporting IT projects, and helping ensure reliable and efficient technology operations., * Maintain, troubleshoot, and repair PC hardware, software, printers, network connectivity, and peripherals * Serve as a first level of support for end users and escalate issues when appropriate * Support AV equipment, including projectors, sound systems, and video monitors * Provide support for mobile devices, including iPads, iPhones, and mobile device management systems * Assist with phone system support in partnership with the IT Systems Engineer Proactive Support * Install and monitor PC hardware, software, printers, network connectivity, and peripherals * Install, maintain, and support PC applications while troubleshooting software issues through resolution * Perform system backups and assist with data recovery * Assist with reports, data analysis, and systems analysis * Develop and deliver training on hardware and software platforms * Support the development, maintenance, and enforcement of IT policies and procedures * Facilitate onboarding and offboarding by setting up or decommissioning phones, laptops, accounts, systems, and access IT Team Support * Serve as a member of the on-call team and respond quickly to support needs * Provide backup support to other members of the IT team * Provide after-hours or offsite IT support for special events as needed * Document and maintain procedures, support materials, administration manuals, system diagrams, license agreements, and workflows * Follow all safety rules outlined in the Cooperative Safety Manual and properly use provided safety equipment Project Support * Assist with maintaining Active Directory infrastructure, including domain accounts, Exchange email configurations, and Microsoft Teams * Support department goals and participate in projects as requested by the manager * Communicate changes, updates, and progress on assigned projects * Contribute to additional duties and special projects as needed ## Related Videos - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer)