> Markdown version of [/jobs/ext/1311850-desktop-support-technician-i](https://www.wearedevelopers.com/jobs/ext/1311850-desktop-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician I

- **Company:** Western Industrial Contractors, Inc.
- **Location:** Aurora, CO, United States
- **Experience:** Starter
- **Salary:** $58,240.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Active Directory, Autodesk Inventor, VoIP, Issue Tracking Systems, Zoho Office Suite, Navisworks, Peripherals, Microsoft InTune, Autodesk Autocad, Hardware Debugging
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31ac18cdd2dd92ed

## About the Role

Microsoft 365 and Windows 11 in a hybrid Entra ID / Active Directory environment

 - Microsoft Intune for device deployment and management

 - Autodesk products (Inventor, Navisworks, AutoCAD) - installation and basic troubleshooting

 - Trimble Viewpoint Vista ERP - user setup and basic troubleshooting

 - 8x8 VoIP phone system - handset setup

 - Zoho Desk ticketing, Dell hardware and ProSupport, Sophos wireless

What We're Looking For

 - 1+ years of IT support experience, or equivalent education / certification (CompTIA A+ or similar)

 - Solid Windows troubleshooting fundamentals and comfort with hardware repair and builds

 - Clear, patient communication with users of all technical levels - in person, on the phone, and over video

 - Reliability, follow-through, and honest documentation of your work

 - Discretion, confidentiality, and good judgment in handling sensitive information and systems

 - Ability to prioritize and manage multiple assignments in a fast-paced environment

 - Curiosity and initiative - you notice recurring problems and want to fix the cause, not just the symptom

Nice to Have

 - Exposure to Intune, Entra ID, or Active Directory administration

 - Experience supporting CAD/engineering or construction-industry users

 - Apple device management experience (iPhone/iPad)

Physical Requirements

 - Ability to lift and carry up to 50 lbs (laptops, monitors, printers, plotter supplies)

 - Ability to work under desks, in server/equipment areas, and on ladders as needed

 - Regular walking between office, shop, and warehouse areas

## Description

Western Industrial Contractors (WIC), a growing material handling design and construction company in Aurora, Colorado, is adding a Desktop Support Technician I to our IT team. You'll be part of the team supporting approximately 350 employees across office, engineering, shop, and field environments - keeping the people who build our projects up and running.

This role has real growth potential: WIC has a defined IT career path, and advancement is based on demonstrated skills and performance as the team and your capabilities grow. You'll work alongside an experienced technician, and the role reports to the Director of IT.

What You'll Do

 - Provide friendly, responsive front-line support for hardware, software, and account issues via our ticketing system and in person

 - Build, image, and deploy laptops for engineering, project management, field, shop, and office staff

 - Set up and support company iPhones, iPads, and mobile hotspots

 - Provision accounts and devices for new hires and support onboarding

 - Troubleshoot printers, plotters, monitors, docks, and peripherals

 - Support field personnel remotely with device and connectivity issues

 - Track hardware inventory and handle warranty repair cases

 - Provide basic training and guidance to users on hardware, software, and company systems

 - Document solutions and contribute to our knowledge base and standard operating procedures

 - Other duties as assigned


## Related Videos

- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)