> Markdown version of [/jobs/ext/1311867-desktop-technician-hybrid](https://www.wearedevelopers.com/jobs/ext/1311867-desktop-technician-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - Hybrid - **Company:** NextSource Inc. - **Location:** New Hyde Park, NY, United States - **Experience:** Expert - **Salary:** $72,800.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Macintosh Computers, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Microsoft Software, Citrix Systems, TCP/IP, Network Routers, System Availability, Os Ticket, Information Technology, Extreme Programming, Laptops - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ebfd8ae59e0c3da7 ## About the Role * Strong customer service orientation * Ability to interact professionally with medical and administrative staff * Ability to gather user requirements and identify application needs * Patience and professionalism in high-pressure support situations Work Style & Logistics * Ability to work independently in the field * Experience supporting multiple locations * Willingness to travel between sites throughout Long Island and Westchester * Hybrid work experience (onsite and remote support) * Flexibility during deployments and go-live periods, * High School Diploma or equivalent required * Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network-based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices * Experience with service delivery modes, processes, techniques and tools, required * Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required * Knowledge of Citrix, Networking (TCP/IP, DNS), required * Excellent written and oral communications skills as well as analytical and organizational skills, required * Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred * Epic experience and understanding healthcare workflows (preferred but not required) * ITIL v3 Foundation or Six Sigma Certification, preferred Engagement Terms * W2 only. * No C2C or third-party agencies/suppliers. * No work authorization sponsorship now or in the future. ## Description The Desktop Support Technician supports all end-user equipment including desktop, laptop, printers, scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met (adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)., * Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review * Assists with the development and implementation of short- and long-term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages * Coordinates with vendors on break/fix issues as necessary * Images, installs, and supports software for all workstation types * Troubleshoots, supports, and repairs hardware Technical Support Skills * Desktop support and troubleshooting experience * Printer and scanner troubleshooting * Password reset and user account support * PC imaging and workstation deployment * Device configuration and setup * Remote support and ticket resolution experience * Experience supporting go-live activities and user transitions Deployment & Infrastructure Support * Hardware deployment support * IT infrastructure rollout support * Post-deployment issue resolution * Coordination with desktop, build, and support teams * User acceptance and workstation validation support ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)