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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 3 IT Support Engineer - **Company:** Allierad, LLC - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Application Firewall, Systems Engineering, Microsoft Azure, VoIP, CompTIA Network+, Computer Networks, RAID, Virtual Private Networks (VPN), Local Area Networks, Windows Servers, Routing, Virtual Local Area Networks, Comptia Project+, Computer Equipment, Gsuite, Hardware Infrastructure, Workday, Cisco, Server Operating Systems & Platforms - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9a1d844e1964f41f ## About the Role * 5+ years of IT engineering or systems administration experience, preferably in a Managed Service Provider (MSP) environment. * 2+ years of experience with: * Cisco switching, VLANs, routing, and firewall administration * Server hardware technologies, including RAID, storage, and server platforms * Backup and disaster recovery solutions * Corporate antivirus and endpoint security * VPN configuration and troubleshooting * Microsoft Azure and/or Amazon Web Services (AWS) Preferred Certifications Candidates with one or more of the following certifications are encouraged to apply: * Microsoft Certified Professional (MCP) * Microsoft Certified IT Professional (MCITP) * Cisco CCNA, CCDA, or CCNP * CompTIA Network+ * CompTIA Project+ * Apple certifications Equivalent certifications and relevant experience will also be considered., * Strong troubleshooting and analytical skills. * Excellent communication and customer service abilities. * Dependable, organized, and accountable. * Ability to work independently while contributing to a collaborative team. * Consistent history of positive client feedback. * Commitment to high-quality work and professional growth. Additional Requirements * Ability to lift and move computer equipment weighing up to 50 pounds. * Ability to install and run local network cabling when needed. * Reliable transportation. * Ability to commute to our Houston office. Education * Bachelor's degree preferred. Additional Experience * Minimum of 2 years of customer service experience. Language * English (Required) ## Description One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence. As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution. What You'll Do * Deliver outstanding customer service while ensuring every client interaction exceeds expectations. * Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch. * Maintain thorough and up-to-date documentation of client networks and environments. * Install, configure, and troubleshoot VoIP telephone systems. * Respond to and complete Time & Materials (T&M) service requests. * Deploy and support business continuity and disaster recovery solutions. * Administer and troubleshoot Microsoft 365 and Google Workspace environments. * Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components. * Install, configure, and support Windows Server environments. * Diagnose and resolve advanced network, server, workstation, cloud, and security issues. * Take ownership of assigned projects and service requests through successful completion. * Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment. * Research and learn new technologies independently. * Communicate technical concepts clearly to both technical and non-technical audiences. * Collaborate with teammates, share knowledge, and contribute to continuous improvement. * Participate in the on-call rotation to provide after-hours support as scheduled. ## Related Videos - [Hacking MSSQL on Cloud. 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