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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Los Angeles Apparel, Inc. - **Location:** Los Angeles, CA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, JIRA, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Azure Active Directory, Remote Service Software, TCP/IP, Transmission Control Protocol (TCP), TeamViewer, Wi-Fi Technology, Office365, Microsoft InTune, Microsoft Onedrive, Information Technology, Casper Suite, Laptops, Zendesk, User Administration, Servicenow, Windows Client - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0844bc8159c43f0 ## About the Role * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role preferred (entry-level candidates with strong technical aptitude may also be considered). * Experience supporting Windows 10/11, macOS, and Microsoft 365 applications. * Experience configuring, deploying, and supporting Apple devices, including Mac computers and iPads. * Experience supporting retail Point-of-Sale (POS) systems, including POS software, payment terminals, barcode scanners, receipt printers, cash drawers, and related peripherals. * Ability to install, configure, troubleshoot, and maintain desktop computers, laptops, printers, mobile devices, POS equipment, and other IT hardware. * Familiarity with Active Directory, Microsoft Entra ID (Azure AD), user account management, and password resets. * Basic understanding of TCP/IP networking, DNS, DHCP, VPNs, and Wi-Fi troubleshooting. * Experience using help desk ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar. * Experience with Apple Business Manager and Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Kandji is preferred. * Excellent communication, customer service, troubleshooting, and problem-solving skills. * Ability to prioritize multiple support requests and work independently in a fast-paced environment. * CompTIA A+, Network+, Microsoft, Apple, or other relevant IT certifications are a plus. Technical Skills * Windows 10/11 administration and troubleshooting * macOS administration, configuration, and troubleshooting * Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive) * Active Directory and Microsoft Entra ID (Azure AD), * Excellent customer service and interpersonal skills * Strong verbal and written communication skills * Ability to explain technical concepts to non-technical users * Strong organizational and time management skills * Critical thinking and attention to detail * Ability to work independently and collaboratively in a team environment * Dependable, professional, and accountable * Positive attitude with a willingness to learn new technologies and adapt to changing business needs ## Description We are seeking a proactive Help Desk Technician to serve as the first point of contact for technical support across our organization. In this role, you will troubleshoot hardware, software, and network issues while providing excellent service through clear communication, problem-solving, and follow-through in a fast-paced and rapidly growing work environment., * Apple Business Manager and Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, Jamf, Kandji) * Retail POS system installation, configuration, maintenance, and troubleshooting * Support for POS hardware, including payment terminals, barcode scanners, receipt printers, cash drawers, label printers, and handheld devices * Hardware diagnostics and repair for desktops, laptops, printers, monitors, mobile devices, and POS equipment * Software installation, updates, and configuration * Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) * Remote support tools (Quick Assist, TeamViewer, AnyDesk, or similar) * Help desk ticketing systems and technical documentation * Basic cybersecurity awareness and security best practices ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should Tech Managers Be Developers First? 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