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# IT Support Specialist

- **Company:** HTC Global Services, Inc.
- **Location:** Dallas, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Online Services, Microsoft Outlook, Collaborative Software, Issue Tracking Systems, Windows Servers, Azure Active Directory, Microsoft SharePoint, Software Deployment, Microsoft InTune, Servicenow, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/57e10c6c-1301-4d2c-94d8-475099c02e54

## About the Role

* Experience providing onsite IT support in a business, healthcare, enterprise, or similarly fast-paced environment.
 * Strong general L1/L2 support background.
 * Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
 * Experience with Active Directory, user accounts, permissions, and password/access support.
 * Basic server or systems support experience.
 * Comfortable supporting regular desktop and field support tickets when server or Microsoft 365-specific work is not active.
 * Strong communication and customer service skills.
 * Ability to work onsite and support users face-to-face.
 * Reliable, flexible, and willing to help wherever needed.

< data-end="2416" data-start="2387">Preferred Qualifications

 * Experience supporting healthcare, hospital, clinical, or 24/7 operational environments.
 * Experience with Windows Server, Microsoft Entra ID/Azure AD, Exchange Online, Intune, or endpoint management tools.
 * Familiarity with ticketing systems such as ServiceNow, Jira, Remedy, or similar tools.
 * Experience with imaging, device setup, software deployment, and endpoint troubleshooting.
 * Microsoft certifications preferred but not required.

## Description

We are hiring an IT Support Specialist with systems, server, and Microsoft 365 support experience to join a healthcare infrastructure IT support team. This is a hands-on, front-line support role focused on systems, server, and Microsoft 365 support while also assisting with general L1/L2 desktop, field, printer, password, device, and access support as needed. The ideal candidate enjoys working directly with users, solving day-to-day IT issues, and delivering excellent customer service in a fast-paced environment.
< data-end="767" data-start="742">Key Responsibilities

 * Provide onsite IT support for hospital staff and end users.
 * Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.
 * Assist with Active Directory, user accounts, groups, permissions, password resets, and access requests.
 * Support basic server and systems-related troubleshooting.
 * Assist with endpoint, desktop, laptop, printer, peripheral, and software support tickets.
 * Troubleshoot common Windows operating system and application issues.
 * Escalate complex systems, server, or infrastructure issues to senior L3 engineering resources when needed.
 * Document tickets, troubleshooting steps, and resolution details accurately.
 * Work closely with network, desktop, field support, and infrastructure teams.
 * Participate in weekend or on-call rotation as needed.
 * Adapt as the support model grows toward a 24/7 healthcare operations environment.


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