> Markdown version of [/jobs/ext/1312019-support-engineer](https://www.wearedevelopers.com/jobs/ext/1312019-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** National Carwash Solutions - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Data Analysis, Databases, Error Codes, Instant Messaging Technology, Reliability of Systems - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/ff1667d8-cf52-42ba-ba1a-9a019ab092ec ## About the Role We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas. "High-Fiver" Wanted: Support Engineer Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of a client issue that you high-five the person next to you? If so, you are exactly who we are looking for. We are looking for a talented, dedicated Support Engineer to join our high-five team and take part in the continued growth of our dynamic company., * Bachelor's degree * 0-2 years of general work experience * Excellent communication skills * Ability to simplify and communicate complex information * Passion for problem-solving * Exceptional logic skills and attention to detail and ability to pick up complex topics * Experience with analyzing data and presenting your insights for escalation * Self-motivated, proactive, and results-oriented * Comfortable working under pressure and balancing the demands of multiple stakeholders * Always ready to adopt new concepts, technologies, and tools as the company grows ## Description As a Support Engineer, you will be responsible for achieving the highest possible level of support for our customers by responding to support requests, analyzing error logs to resolve issues and determine trends, and producing customer-facing documentation. You will work closely with our customers, providing personalized support, onboarding assistance, and proactive solutions to help them derive maximum value from our products. Responsibilities: Proactive Support: * Serve as the primary point of contact for customer inquiries, issue resolution, and escalation management. Foster trust, loyalty, and advocacy among customers. Utilize the app and its supporting databases and systems to provide unparalleled customer support for the app, the management platform, and our kiosks. Error Resolution: * Leverage multiple systems to identify known and novel error types to resolve issues impacting the user experience. Identify recurring patterns, anomalies, and potential issues. Analyze error codes, messages, and timestamps to pinpoint root causes. Proactive Reporting: * Maintain detailed records of error logs, investigations, and resolutions. Create internal documentation for common error scenarios and their solutions. Share insights with relevant team members to improve system reliability. Product Expertise: * Develop a deep understanding of our app and its features. Stay up to date with the latest product developments and enhancements. Demonstrate and communicate product functionality, benefits, and value propositions to customers as dictated by support requests. Customer Training and Education: * Create and update customer-facing documentation, FAQs, and knowledge base articles to facilitate self-service support as new features are released. Team-Player: * Maintain regular and proactive communication with local and remote team members through various channels, such as email, video conferencing, instant messaging, and project management tools, to ensure effective collaboration and alignment on project objectives and timelines. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Your next 10x engineer isn't in your city. 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