> Markdown version of [/jobs/ext/1312194-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/1312194-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** CARTESIA, LLC - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software Debugging, Python (Programming Language), Enterprise Messaging Systems, Systems Integration, TypeScript, Scripting, Delivery Pipeline, Multi-Agent Systems, Bug Reporting - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/c9a2dcc9-3728-4bd3-a6c6-e1aaeae4f2c0 ## About the Role * 2-8 years in a technical support, product support, technical account management, or forward-deployed engineering role. * Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations. * Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions. * Excellent written and verbal communication - able to distill complex technical problems for both internal teams and customers. * Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously. * High ownership and collaborative mindset - excited to contribute to a small, fast-moving team. Nice to Have * Scripting experience in Python, JavaScript/TypeScript, or similar to reproduce, mock, or validate issues. * Familiarity with AI tooling, APIs, or agentic systems. * Experience in fast-moving startup environments where the product ships frequently and customers are often in early/beta. * Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on. ## Description We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support. This is a hands-on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our customers experience Cartesia. Your Impact * Serve as the primary point of contact for L1 support for smaller accounts via Slack, and other messaging platforms. * Deliver white-glove, hands-on support for our customers, diagnosing and resolving complex issues across APIs, SDKs, integrations, and deployment workflows. * Build strong relationships with developers, product leads, and admins to become a trusted technical partner. * Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly. * Troubleshoot across the stack - API errors, SDK behavior, latency/reliability issues, and partner integrations. * Dogfood Cartesia's product daily - give feedback on features, spot edge cases, and influence roadmap and quality standards. * Document solutions and patterns in internal runbooks and contribute to customer-facing guides and best practices. * Participate in high-priority incident response and on-call rotation to support customers outside normal hours. * Collaborate cross-functionally with product, engineering, and customer teams to continuously improve support operations and workflows. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [JavaScript? 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