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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Service Desk - **Company:** Brasfield & Gorrie - **Location:** Atlanta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Knowledge Management, Microsoft Office, Windows Remote Assistance, Software Deployment, Software Engineering, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/2a831309-8268-4cb9-9edb-a6ceaed76a71 ## About the Role * Bachelor's degree in MIS, IT, or related field required * 1-3 years of experience in a customer-focused IT support role * Proficiency with Windows OS and Microsoft Office preferred Skills and Attributes: * Excellent empathy, active listening, and resiliency * Finds fulfillment in their work through serving others. * Self-motivated with a hungry work ethic. * Proactive approach to problem-solving. * Ability to work well both independently and as part of a team. * Strong written and verbal communication skills. * Committed to learning, continuous improvement, and seeks feedback. * Calm under pressure with the ability to alleviate tension in high-stress situations. * Exhibits professionalism in communication, personal appearance, and etiquette. * Ability to identify, prioritize, and respond to incoming work based on impact and urgency ## Description The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service., * Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system * Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices. * Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&G technology users and the IT department. * Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues. * Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience. * Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company. * Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations. * Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes. * Software Installation Support: Assist employees with software installations using elevated admin privileges. * Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [From Space to Software: Reliability Lessons 40 Years After Challenger](https://www.wearedevelopers.com/videos/100283-from-space-to-software-reliability-lessons-40-years-after-challenger) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)