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# IT Support Technician

- **Company:** Tucker Ellis LLP
- **Location:** St. Louis, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Image Management, Internetworking, Virtual Private Networks (VPN), Microsoft Office
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d267471425460eb

## About the Role

* High School Diploma or GED Required
 * Advanced technical education is a plus but not a requirement
 * The candidate must work independently and as a member of a team servicing a wide variety of customers, both internal and external to the firm.
 * Excellent communication skills and patience working with users.
 * Ability to record, track, correspond, and document resolution of user problems.
 * Strong knowledge of Microsoft Windows and the Microsoft Office 365
 * Three (3) years of experience in application support and troubleshooting, preferably in a law firm or law department environment, but will look at other corporate settings.
 * The candidate must pass a background check

Working Conditions and Physical Effort:

Work is performed in a typical interior/office work environment.

Physical effort is required. Specifically, tasks such as moving computers, connecting computer cables and lifting computer related equipment.

## Description

Location- St. Louis, MO- Onsite Daily

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician's primary job function is providing technical software, hardware, telephone, printer and audio-video conferencing problem resolutions to firm employees and guests. This role participates in a rotating on-call schedule that involves after-hours and weekend support.

The position requires in-person attendance five days a week in the St. Louis, Missouri office. The candidate will be the sole IT support person on-site.

Responsibilities

 * Serve as the first point of contact for customers seeking technical assistance.
 * Diagnose and resolve computer, application, and basic network technical issues.
 * Providing in-person and remote support
 * Provide desktop and laptop hardware support.
 * Troubleshoot and repair troublesome Microsoft Word documents.
 * Assist with desktop videoconferencing systems tools like Zoom and Teams.
 * Troubleshoot VPN and Internet connectivity issues.
 * Use imaging tools to build and rebuild computers for distribution.
 * Performs miscellaneous job-related duties as assigned.


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