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# Field Service Supervisor

- **Company:** GRAVOTECH INC
- **Location:** Duluth, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Databases, Salesforce.Com, Data Management
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8858b4c9236f7b82

## About the Role

* Associate degree, equivalent technical school education or comparable work experience.
 * 5 years minimum experience in a customer service or technical support role supporting users via phone, email, chat and in-person with at least 1 year of experience as an escalation contact preferred.
 * Ability to lead a team toward high service standards while consistently meeting internal metrics.
 * Excellent critical thinking, organizational, research and multitasking skills.
 * Strong knowledge of Salesforce or similar operating systems, along with an understanding of databases, networking databases and other technical components.
 * Ability to support travel including overnight when needed, approximately 20%. Valid drivers license required.

## Description

This is an on-site role at our office located in Duluth, GA.
Requirements:

 * Operational Oversight - Manage all customer service activities for the Field Services Team, ensuring every follow-up is handled promptly and within department protocols.
 * Logistics Coordination - Orchestrate the team's itinerary by allocating service requests, balancing workloads, and staying flexible as personnel availability changes.
 * Data Management - CRM utilization to keep precise records and leverage that data to evaluate the overall performance of the team.
 * Customer Advocacy - Ensure high satisfaction through professional communication, acting as an escalation point for difficult issues and collaborating with leadership for resolutions.
 * Continuous Improvement - Regularly evaluate field support processes to identify and implement meaningful improvements.
 * Team Development - Monitor staff performance by setting clear goals and providing the mentorship and constructive feedback necessary for professional growth.


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