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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Todd & Weld, LLP - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $79,997.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Accounting Systems, Active Directory, Business Software, Microsoft Outlook, Software as a Service, Collaborative Software, Desktop Computing, Document Management Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Office Suite, Remote Access Technology, Remote File Sharing, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f88728200db1a81f ## About the Role · 2-4 years of experience in help desk, desktop support, or end-user technology support, preferably in a law firm, professional services, litigation support, or other deadline-driven environment. · Strong troubleshooting skills, with the ability to diagnose issues quickly, ask effective questions, prioritize competing requests, and determine practical next steps. · Service-oriented, patient, professional, and composed when supporting users under pressure or responding to business-critical technology issues. · Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical users and provide timely status updates. · Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, desktops, printers/scanners, mobile devices, peripherals, remote access, and common connectivity issues. · Familiarity with Active Directory, Entra ID, user permissions, networking fundamentals, endpoint security, SaaS administration, and related access-management tasks. · Ability to support accounting, administrative, and legal users with business applications, reporting workflows, billing or financial support requests, printing/scanning needs, and time-sensitive operational issues. · Experience using ticketing systems and maintaining clear documentation of requests, troubleshooting steps, resolutions, follow-up, and escalations. · Demonstrated discretion, sound judgment, and respect for confidential client, firm, and user information. · Ability to work independently, collaborate effectively, and build trusted relationships with attorneys, staff, vendors, and IT colleagues. Core Competencies Success in this role requires a service-first mindset, calm professionalism, excellent follow-through, sound judgment, and the ability to support employees with patience and urgency. The IT Support Specialist must be comfortable working in a fast-paced legal environment where priorities can change quickly, and technology issues may affect client service, court deadlines, filings, depositions, or trial preparation. · Customer service and relationship-building · Clear communication with technical and non-technical users · Urgency, responsiveness, and ownership · Prioritization and adaptability in a deadline-driven environment · Discretion, confidentiality, and professional judgment · Attention to detail and strong documentation habits. · Collaborative problem-solving and continuous improvement ## Description The IT Support Specialist is a highly service-oriented, end-user-focused technology professional responsible for providing responsive, practical, and calm technical support to attorneys, paralegals, accounting personnel, and professional staff in a complex litigation law firm. This role requires strong people skills, sound judgment, urgency, and the ability to shift priorities quickly while troubleshooting software, hardware, connectivity, remote access, business-related software, accounting systems, and litigation-related technology needs. The ideal candidate is approachable, patient, discreet, and able to translate technical issues into clear solutions that keep employees productive and client matters moving forward., · End-User Support and Service Delivery o Provide responsive first- and second-level technical support to attorneys, paralegals, accounting personnel, and administrative staff by phone, email, remote session, ticketing system, and in person. o Triage, prioritize, and resolve support requests involving hardware, software, printers/scanners, mobile devices, connectivity, VPN, Microsoft 365, document management, video conferencing, remote access, and business applications, applying appropriate urgency for court deadlines, client deliverables, filings, depositions, and trial preparation. o Communicate clearly and respectfully with users of varying technical skill levels, providing practical explanations, status updates, and follow-through until issues are resolved. o Escalate complex or urgent issues to senior IT staff, vendors, or managed service providers while maintaining ownership of user communication and resolution tracking. · Law Firm, Administrative, and Litigation Technology Support o Support firm applications and workflows related to document management, time entry, billing, accounting, financial reporting, expense/payment processes, document routing, eDiscovery, transcript review, case preparation, trial presentation, and secure file sharing. o Assist with technology needs for hearings, depositions, mediations, client meetings, war rooms, conference rooms, and trial preparation, including audiovisual, printing, scanning, and remote participation tools. o Maintain discretion and confidentiality when supporting users, devices, systems, and data connected to sensitive client matters. · Systems, Accounts, and Operations o Assist with onboarding, role changes, equipment setup, account provisioning, access changes, and offboarding for employees. o Support Windows workstations, laptops, mobile devices, printers, peripherals, Microsoft 365, Active Directory/Entra, security tools, and approved SaaS applications. o Assist with routine server, network, endpoint, patching, asset inventory, and SaaS administration tasks as directed. o Document support requests, troubleshooting steps, resolutions, and recurring issues to improve the IT knowledge base, user experience, and service consistency. · Training, Collaboration, and Continuous Improvement o Provide patient, practical coaching to employees on firm technology, cybersecurity practices, collaboration tools, and efficient workflows. o Partner with HR, firm leadership, and IT colleagues on training and development needs that support user adoption and the firm's learning environment. o Participate in IT projects, software rollouts, upgrades, testing, vendor coordination, and change management activities. o Stay current on legal technology tools, cybersecurity practices, and support methods relevant to a professional services environment. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Oh S***! 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