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# Senior IT Analyst

- **Company:** Insight Global
- **Location:** Sandy Springs, GA, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Microsoft Azure, Issue Tracking Systems, Azure Active Directory, Software Engineering, Microsoft InTune, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/georgia/sandy-springs/senior-it-analyst/job-553161/

## About the Role

* 2-5 years of experience in Deskside / Desktop / End User Support (Level 1-2)
 * Strong hands-on experience supporting Windows and Microsoft 365 environments
 * Proven experience providing executive or VIP (C suite) support
 * Experience with ServiceNow (or similar ITSM tools)
 * Comfortable performing laptop imaging, refresh cycles, and asset tracking
 * Excellent communication skills and professional presence in high-visibility situations

Nice to Have Skills & Experience

 * Experience with Intune, Entra ID (Azure AD), or Azure administration
 * Strong Excel skills for reporting, or ability to leverage AI tools to simplify reporting
 * Experience in fast-paced, corporate or enterprise IT environments

## Description

We are seeking an experienced Deskside Support Technician (Level 1-2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment
Key Responsibilities

 * Provide in-person, deskside technical support for end users (Level 1-2 issues)
 * Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism
 * Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
 * Perform laptop imaging, refreshes, and device deployments
 * Manage incidents and requests using ServiceNow (SNOW) ticketing system
 * Support device and systems management, including setup, configuration, and troubleshooting
 * Maintain accurate asset management records for laptops and peripherals
 * Partner with internal IT teams to escalate and resolve complex issues as needed
 * Assist with basic reporting and documentation related to devices, tickets, and inventory

Pay Rate: $25-30/HR


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