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# Help Desk Student Technician

- **Company:** The University Of Wyoming
- **Location:** Laramie, WY, United States
- **Contract:** Permanent contract
- **Skills:** Learning Management Systems, Remote File Sharing, Software Deployment, Enterprise Software Applications
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/7151be49-8186-4478-b315-25bc9bada497

## About the Role

Technical Skills, Communication Skills, Initiative and problem solving, Customer Service, * Experience with IT help desk or customer service roles.

 * Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).

## Description

The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university's technology services., * Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.

 * Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
 * Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
 * User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
 * System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
 * Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
 * Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.


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