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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 IT Support Engineer - **Company:** Allierad, LLC - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Application Firewall, Microsoft Azure, BASIC (Programming Language), VoIP, Cloud Computing, CompTIA Network+, Virtual Private Networks (VPN), Windows Servers, Routing, Remote File Sharing, Server Administration, Virtual Local Area Networks, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Computer Equipment, Network Support, Gsuite, Cisco, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=215f85100f20618a ## About the Role * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop operating systems * Microsoft 365 and Google Workspace * Windows Server environments * Active Directory and Group Policy * Backup and disaster recovery solutions * VPN connectivity * Endpoint security and antivirus platforms * Working knowledge of: * Cisco switching * VLANs * Basic routing * Firewall administration * Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred. Preferred Certifications Candidates with one or more of the following certifications are encouraged to apply: * Microsoft Certified Professional (MCP) * Microsoft Certified IT Professional (MCITP) * Cisco CCNA * CompTIA A+ * CompTIA Network+ * Apple certifications Equivalent certifications and relevant experience will also be considered. What We're Looking For * Strong troubleshooting and problem-solving skills. * Excellent customer service and communication abilities. * Dependable, organized, and detail-oriented. * Ability to work independently while collaborating with a team. * Eagerness to learn new technologies and develop technical expertise. * Positive attitude with a commitment to delivering outstanding client service. Additional Requirements * Ability to lift and move computer equipment weighing up to 50 pounds. * Reliable transportation. * Ability to commute to our Houston office. ## Description As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues. What You'll Do * Deliver exceptional customer service and ensure every client interaction meets or exceeds expectations. * Accurately document ticket time, work performed, and technical findings. * Maintain clear and detailed documentation of client environments and support activities. * Install, configure, and troubleshoot VoIP telephone systems. * Deploy and support business continuity and disaster recovery solutions. * Administer and troubleshoot Microsoft 365 and Google Workspace environments. * Install, configure, and troubleshoot desktop and laptop hardware. * Support Windows Server environments, including Active Directory, file sharing, user administration, and basic server maintenance. * Troubleshoot workstation, network, cloud, and connectivity issues. * Escalate complex technical issues appropriately while maintaining ownership of the client experience. * Prioritize multiple service requests in a fast-paced environment. * Learn new technologies through research, training, and hands-on experience. * Communicate technical concepts clearly to non-technical users. * Collaborate with teammates, share knowledge, and contribute to continuous improvement. * Participate in the on-call rotation to provide after-hours support as scheduled. ## Related Videos - [Hacking MSSQL on Cloud. 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