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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Design Lead - **Company:** ELEVATE TECHNICAL SOLUTIONS LLC - **Location:** Montgomery, AL, United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Cloud Services, Service Design, User-Centered Design, Google Cloud, Information Technology, Oracle Cloud Infrastructure, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7c3541688ca9ace0 ## About the Role * Active Secret Clearance. * U.S. Citizenship required. * Bachelor's degree in Information Technology, Business, Engineering, or related field. * 8+ years of experience in IT, Service Design, IT Service Management (ITSM), or related disciplines. * Experience leading customer-facing service improvement or service management initiatives. * Strong understanding of cloud operations and enterprise service delivery. * Excellent communication, facilitation, and stakeholder management skills. Required Certifications * DoD IAT Level II Certification (Security+, CySA+, CCNA Security, or equivalent). * One or more cloud certifications (AWS, Azure, GCP, OCI, or equivalent). Preferred Qualifications * Experience supporting DoD, Air Force, or federal cloud programs. * Experience supporting Cloud One, Platform One, or large-scale enterprise cloud environments. * Familiarity with ITIL, ITSM frameworks, and service design methodologies. * Experience with ServiceNow or other service management platforms. * Background in customer experience, service blueprinting, or human-centered design. ## Description Elevate Technology Solutions is seeking an experienced Service Design Lead to support the Cloud One program. This role focuses on designing, optimizing, and improving enterprise cloud services through customer-centered service management practices., The Service Design Lead will collaborate across cloud engineering, operations, customer support, and government stakeholders to define service strategies, improve user experiences, and drive adoption of scalable service management solutions. The ideal candidate combines strong IT Service Management (ITSM) expertise with the ability to translate customer needs into operationally effective cloud services., Service Strategy & Design * Lead the design and optimization of enterprise cloud services supporting Air Force customers. * Develop service strategies, roadmaps, and service improvement initiatives aligned with mission objectives. * Provide subject matter expertise to government and program leadership on service design best practices. * Define end-to-end service models that improve customer experience and operational effectiveness. Service Management & Customer Experience * Map customer journeys, service blueprints, and operational workflows. * Identify opportunities to improve service delivery, adoption, and user satisfaction. * Facilitate workshops, stakeholder engagements, and service improvement sessions. * Coordinate onboarding of new tenants and cloud customers. Program & Operational Leadership * Lead cross-functional collaboration among engineering, operations, service desk, and customer support teams. * Coordinate cloud resources and stakeholders to support service implementation and operational readiness. * Anticipate risks, identify bottlenecks, and develop mitigation strategies. * Balance mission requirements, business needs, and technical constraints. Performance & Continuous Improvement * Develop and track KPIs, SLAs, and service performance metrics. * Analyze operational trends and customer feedback to drive service improvements. * Create and review service reports for leadership and stakeholders. * Support continuous service optimization initiatives across Cloud One environments. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)