> Markdown version of [/jobs/ext/1313476-help-desk-support-specialist-technical-customer-support](https://www.wearedevelopers.com/jobs/ext/1313476-help-desk-support-specialist-technical-customer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist (Technical Customer Support) - **Company:** REALTY TEXAS LLC - **Location:** Round Rock, TX, United States - **Experience:** Starter - **Salary:** $43,680.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Android Software Development, Microsoft Outlook, Custom Software, Digital Signature, Mobile Application Software, Office Suite, Wi-Fi Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=937caa88481d9323 ## About the Role * People-First & Helpful: You genuinely enjoy helping others. You bring a positive, friendly, and joyful energy to work every day. No problem is too small, and no question is "silly." * An Exceptional Communicator: You must be 100% fluent in English with outstanding verbal and written communication skills. * Bilingual (Spanish) is a Plus: While not required, being bilingual in Spanish is a massive asset for helping us support a diverse team of agents and clients. * A True Team Player: You collaborate seamlessly with office staff, managers, and agents. You value team success and are always willing to pitch in where needed. * A Natural Problem Solver: You don't need to know all the answers right away, but you have the logical thinking skills to troubleshoot, test, and figure things out., * Experience: 1-2 years in a technical support, customer service, or help desk role where clear communication was key. * Tech-Savvy: Fast learner of new platforms. Experience with Outlook (not required but recommended) and iOS/Android mobile troubleshooting. * Location: Must be able to commute daily to our corporate office in Round Rock, TX., * Help desk and Technical support: 1 year (Preferred) Language: * English (Required) Ability to Commute: * Round Rock, TX 78681 (Required) ## Description Our brand is vibrant, fast-paced, and joyful. We believe that technology should empower people, not frustrate them. We are looking for an energetic, exceptionally friendly, and patient Help Desk Specialist to be the daily tech hero our agents rely on., * Act as the primary, friendly face of support for our agents experiencing technical issues with our custom software suite, mobile apps, and third-party integrations. * Walk non-technical agents through software setups, lead-capture tools, and digital signature platforms over the phone, via Zoom/Teams, or in person at our corporate office. * Help onboard new agents by setting up their custom domain emails, CRM access, and account configurations with a welcoming attitude. * Troubleshoot hardware, Wi-Fi connectivity, and office printer setups in our local office suite. * Collaborate with management to document simple, user-friendly "How-To" guides and quick videos for our agent knowledge base. ## Related Videos - [#Wanted and #Misunderstood: Decoding the Divide Between Developers and HR](https://www.wearedevelopers.com/videos/1224-wanted-and-misunderstood-decoding-the-divide-between-developers-and-hr) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Product discovery techniques developers should know](https://www.wearedevelopers.com/videos/1009-product-discovery-techniques-developers-should-know) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)