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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - Collaboration Platforms - **Company:** LTM Inc - **Location:** Bellevue, WA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Outlook, Collaborative Software, Microsoft Exchange Server, Microsoft Office, Skype for Business, Microsoft SharePoint - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f93f24d6016e243 ## About the Role A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues, directly supports customers through telephone and email, escalates issues quickly when deep specific skills or other capabilities are required, and has the ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations., * Excellent spoken and written English communication skills. * Demonstrable troubleshooting skills. * Cross-team collaboration. * Logical and critical thinking. * Passion for technology and customer support., * At least 2-3 years of Technical Support experience. * Experience in a customer-facing or customer technical support role., * Basic knowledge or hands-on experience of Office 365 Administration. * Hands-on experience in Exchange Online mail flow troubleshooting. * Hands-on experience related to Security and Compliance Retention Policies. * Outlook client troubleshooting. * Knowledge of Active Directory. * Office 365 migration experience. * Licensing in Office 365. * Basic knowledge of SharePoint Online, Skype for Business, and Teams will be an advantage. * Basic knowledge of Exchange 2010, 2013, and 2016. * Knowledge about Server Roles. Note: This role is for a Federal Engagement and candidates applying should have a valid US passport Skills Mandatory Skills : Exchange Onpremise/ Hybrid Good to Have Skills : MS Outlook ## Description The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform., * Effective, polished interaction with customers to gather information quickly. * Explain customer responsibilities in resolving issues. * Communicate next steps and status and inspire confidence. * Handle challenging and politically sensitive customer situations. * Use all available resources appropriately. * Communicate effectively with Support teams on complex issues. * Write excellent case documentation. * Conduct knowledge transfer sessions. * Daily reviews for tickets. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)