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# GCP Application Technical Lead

- **Company:** HCL America Inc.
- **Location:** Broward County, FL, United States
- **Experience:** Expert
- **Salary:** $121,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, BigQuery, Cloud Computing, Computer Telephony Integration, Continuous Integration, Data Structures, DevOps, Identity and Access Management, Session Initiation Protocols, NoSQL, Cloud Services, Tensorflow, Systems Integration, Speech Recognition, WebRTC, Prophet, System Availability, Prompt Engineering, Apigee, Amazon Virtual Private Cloud (VPC), Google Cloud Functions, Xgboost, Apache Kafka, Data Management, Speech Synthesis, Terraform, Webhooks, Natural Language Understanding
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd64fb230f27fc9e

## About the Role

Experience building and integrating AI/ML
solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into
production systems.
Understanding model lifecycle including evaluations,
hyperparameters, tuning, and ongoing monitoring, model governance, bias
mitigation, and explainability.Experience with Agile development, CI/CD, DevOps
and Observability.

Skill Requirements

Hands
on experience with Kafka, Relational, and/or NoSQL databases. Understanding
of data structures, algorithms, and design patternsLooks
proactively beyond the obvious for continuous improvement opportunities.

## Description

Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise
conversational AI / customer service solutions including conversational IVR
design, NLU/NLP modeling, intent and flow orchestration, webhook integrations,
speech-to-text/text-to-speech.

Develop secure, resilient cloud infrastructure
on major cloud services provider using services such as GKE, Cloud Run, Cloud
Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design,
encryption, multi-region high availability, and Infrastructure as Code
(Terraform) to support enterprise-grade customer experience platforms.

Key Responsibilities

Implement, and optimize CCaaS solutions,
including ACD (Automatic Call Distribution),
skills-based routing, dialer, omnichannel capabilities, and campaign
management, ensuring scalable, secure, and compliant contact center operations.

Have experience in integrations and migrations
leveraging CCaaS APIs and telephony capabilities, including CRM/CTI
integrations, webhooks, SIP/WebRTC, security configuration, and transition from
legacy contact center platforms to Cloud based solutions.

Design, develop, and maintain data pipelines/models/datasets
to support CCaaS data platforms while ensuring data quality, reliability,
security, and compliance.


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