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# IT Support Specialist

- **Company:** Qureos Inc
- **Location:** Kansas City, MO, United States
- **Salary:** $56,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Local Area Networks, Microsoft Office, Networking Basics, Cloud Services, TCP/IP, Wireless Access Point, ServiceNow IT Service Management, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=524c290daa03f2f4

## About the Role

* Proven experience in an IT support role, such as a Helpdesk Technician or IT Support Specialist.
 * Strong working knowledge of Windows and macOS operating systems.
 * Proficiency with Microsoft Office 365 and other standard business software.
 * Hands-on experience with troubleshooting and resolving computer hardware issues.
 * A solid understanding of network fundamentals (TCP/IP, DNS, DHCP).
 * Excellent communication and interpersonal skills, with a strong customer service focus.
 * Strong problem-solving abilities and a logical, analytical mindset.
 * Ability to work independently and as part of a team in a dynamic environment.
 * A degree in Information Technology, Computer Science, or a related field is desirable.
 * Professional certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are considered an asset.

## Description

* Provide first and second-line technical support to all staff, responding to IT issues and requests in a timely and professional manner.
 * Diagnose and troubleshoot hardware, software, and network problems for desktops, laptops, mobile devices, and printers.
 * Install, configure, and maintain computer hardware, operating systems, and applications.
 * Manage user accounts and permissions across various platforms, including Active Directory and cloud-based services.
 * Log all incidents and service requests in our IT ticketing system, ensuring accurate documentation of issues and resolutions.
 * Assist with the procurement, setup, and deployment of new IT equipment.
 * Support and maintain local network infrastructure, including switches, routers, and wireless access points.
 * Contribute to IT projects, such as system upgrades and technology rollouts.
 * Develop and maintain IT documentation and user guides to support our team.


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