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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Analyst - **Company:** VACO LLC - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Document Management Systems, Issue Tracking Systems, Interaction Design, Enterprise Software Applications, Computer Equipment, Video Streaming, Servicenow, ManageEngine - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6d23b1192524c4f0 ## About the Role * 2+ years of IT Help Desk, Desktop Support, or Service Desk experience. * Experience supporting Microsoft Windows operating systems. * Working knowledge of Microsoft 365. * Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Strong customer service mindset with the ability to support executive-level users. * Ability to prioritize multiple tasks in a fast-paced environment. * Highly organized with strong attention to detail. Preferred Qualifications * Experience supporting enterprise environments with multiple office locations. * Experience supporting professional services or legal organizations. * Familiarity with Zoom Rooms or conference room AV technology. * Knowledge of ITIL principles or ITIL Foundations certification. * Experience with IT asset management and inventory control., The ideal candidate is someone who: * Takes initiative and proactively solves problems. * Enjoys helping people and delivering outstanding customer service. * Thrives in a fast-paced, high-expectation environment. * Can remain calm and professional while supporting demanding users. * Wants to continuously learn new technologies and grow their IT career. * Is looking for a long-term career opportunity rather than simply another IT support position. ## Description Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications. This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization., * Provide first-level technical support via phone, email, walk-up requests, and remote support. * Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues. * Image, configure, and deploy laptops for new hires. * Set up and test workstations, monitors, docking stations, keyboards, and other equipment. * Support Zoom Rooms and conference room audio/video technology. * Assist remote employees with connectivity and application issues. * Support legal-specific applications, including document management systems and other business applications. * Accurately document all user interactions and technical issues within the organization's ticketing system. * Escalate issues to Infrastructure, Security, or Applications teams when appropriate. * Maintain accurate IT asset inventory, including laptops, monitors, and accessories. * Ensure sufficient inventory is available for new hires and office needs. * Participate in office technology projects, relocations, and hardware deployments as needed., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. * Virginia residents may access our state specific policies here. * Residents of all other states may access our policies here. * Canadian residents may access our policies in English here and in French here. * Residents of countries governed by GDPR may access our policies here. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Fundamentals of Online Video](https://www.wearedevelopers.com/videos/32-the-fundamentals-of-online-video) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Challenges and Solutions for Efficient, Large-Scale Video Analysis](https://www.wearedevelopers.com/videos/2022-challenges-and-solutions-for-efficient-large-scale-video-analysis) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)