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# Application Support Specialist

- **Company:** ZB, LLC
- **Location:** Pontiac, MI, United States
- **Experience:** Starter
- **Salary:** $104,000.0 - $124,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Software Applications, Document Management Systems, Microsoft Office, Microsoft Visio, Microsoft SharePoint, Windows Desktop, Computer Equipment
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5dbc0a58fae4e051

## About the Role

* 1-3 years of experience in Desktop Support, Help Desk, or Application Support.
 * Strong troubleshooting skills for Windows PCs and Microsoft Office applications.
 * Excellent customer service and communication skills.
 * Ability to quickly learn new software applications and technologies.
 * Comfortable working in a fast-paced, user-facing environment.
 * Ability to prioritize multiple support requests while maintaining professionalism.

Preferred Skills

 * Experience supporting Audio/Visual (AV) equipment or conference room technologies.
 * Knowledge of Zoom or hybrid meeting platforms.
 * Experience with document management systems.
 * Familiarity with Adobe Acrobat.
 * Experience with Microsoft Visio.
 * Knowledge of Microsoft SharePoint.
 * Exposure to Microsoft Office Suite administration.
 * Experience supporting legal, government, or public sector environments is a plus.

Technology Environment

Candidates with experience supporting any of the following technologies are encouraged to apply:

 * Windows Desktop Support
 * Microsoft Office Suite
 * SharePoint
 * Adobe Acrobat
 * Microsoft Visio
 * Zoom
 * Audio/Video and recording equipment
 * Document Management Systems, The ideal candidate is:
 * Customer-focused with excellent interpersonal skills.
 * A proactive problem solver who enjoys troubleshooting.
 * Comfortable providing onsite, hands-on technical support.
 * Quick to learn new systems and technologies.
 * Able to remain calm and professional in high-pressure situations.
 * Reliable, detail-oriented, and accountable.

## Description

We are seeking an Application Support Specialist to provide hands-on technical support in a fast-paced judicial environment. This is a fully onsite role supporting end users with desktop, software, and courtroom audio/visual technologies. The ideal candidate enjoys troubleshooting technical issues, learning new applications, and delivering exceptional customer support in a professional setting., * Provide onsite technical support for end users, including judges, court staff, and administrative personnel.

 * Troubleshoot and resolve PC hardware, software, printer, and peripheral issues.
 * Support courtroom audio/video and recording systems during live court proceedings.
 * Learn and support court-specific applications, including document management and case management systems.
 * Assist users with day-to-day technical questions and system usage.
 * Escalate complex technical issues to the central IT support team when necessary.
 * Maintain excellent customer service while supporting users in a time-sensitive environment.
 * Document issues and resolutions as required.


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