> Markdown version of [/jobs/ext/1313761-computer-support-rep](https://www.wearedevelopers.com/jobs/ext/1313761-computer-support-rep). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Computer Support Rep

- **Company:** Sid Harvey Industries, Inc.
- **Location:** Garden City, NY, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=18d01febf3836415

## About the Role

* Knowledge of Office 365, including Word, Excel, Outlook, Teams
 * Prior experience documenting procedures and workflows
 * Knowledge of IBM i-Series is a plus, but not required
 * Prior experience in IT or a support role preferred, but not required

Abilities and Physical Requirements:

 * Must be able to pass a drug test.

Education: High school diploma, general education degree or equivalent.

## Description

The Computer Support Representative assists employees with questions and problems concerning computer systems, hardware, and software. Provides support to employees to better understand the ERP system and approved software. Provides users, and occasionally customers, with guidance to correct departments which can further assist any questions or needs. The Computer Support Representative will triage all incoming technical queries and complaints within our ticketing system. The Computer Support Representative should possess the ability to remain professional when working with difficult tasks. Maintain a positive, empathetic and professional attitude. Possess excellent computer knowledge and be able to research and find a solution and respond promptly to all inquiries. Strong communication skills, both verbal and written. Our support team covers from 7:30 AM- 6:00PM weekly and the representative will be assigned a shift during these hours. The representative should be available to work
9:30am - 6:00pm, or 7:30am to 4:00pm weekly, with occasional overtime opportunities, 8:00am - 1:00pm Saturdays.

Reports To:

Support Desk Supervisor

Essential Duties and Responsibilities:

 * Respond to tech inquiries via email, over the phone, or in person.
 * Walk employees step-by-step through the problem-solving process.
 * Troubleshoot communication, network, and hardware issues.
 * Provide guidance to employees to improve their understanding of our systems and services.
 * Escalate second level issues to others within the department.
 * Direct non-technical related issues to appropriate departments which can further assist Sid Harvey employees' questions or needs.
 * Ability to work independently and part of a team.
 * Ensure satisfaction and provide efficient professional support.
 * Any other duties and responsibilities as directed.


## Related Videos

- [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Dev Digest 203: Play 90s Games, Don't Return to Office & Manage Agents](https://www.wearedevelopers.com/magazine/683-dev-digest-203-play-90s-games-don-t-return-to-office-manage-agents)
- [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)