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# Support Engineers

- **Company:** AI FIRST, INC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, IBM AIX, AS2, Cluster Analysis, Databases, IBM DB2, Software Debugging, Distributed Systems, Java Database Connectivity, Simple Mail Transfer Protocols, Microsoft SQL Server, Open Database Connectivity, OpenShift, Oracle (Applications), Red Hat Enterprise Linux, Remote Desktop Services, Software Tools, Cloud Services, TCP/IP, Virtualization Technology, File Transfer Protocol (FTP), Load Balancing, Microsoft Power Automate, Kubernetes, Information Technology, GPT, Docker
- **Published:** July 17, 2026
- **Apply:** https://jobs.military.com/career/281292/senior-support-engineer-b2bi-georgia-ga-atlanta

## About the Role

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.\n, * Bachelors or masters degree in computer science or related field (Equivalent work experience will be accepted in place of the education requirement).\n

 * A minimum of 5 years providing technical support over the phone, remote desktop connections, and through case management systems.\n
 * Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway is highly desired. Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills. Self-motivated and enthusiastic when working with difficult problems and tight deadlines.\n
 * Specific technical or software skills required\n
\n

 + Understanding of networking design principles and protocols such as TCP/IP, HTTP/S, S/FTP, SMTP, AS2, and others.\n
 + Strong debugging and problem-solving skills.\n
 + Distributed computing experience, including networked clustering, cloud services, and load balancing.\n
 + Operating system (AIX, RHEL, Windows, RHOCP) knowledge and administration.\n
 + Database systems (Oracle, Microsoft SQL Server, DB2, ODBC and JDBC protocols).\n
 + Docker, Kubernetes, OpenShift, or other virtualization technology.\n
\n



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