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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Everforth Apex - **Location:** Virginia Beach, VA, United States - **Experience:** Expert - **Salary:** $80,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Microsoft Online Services, Microsoft Outlook, Configuration Management, CompTIA Security+, Data Recovery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Microsoft Software, System Center Configuration Manager, Networking Basics, Windows PowerShell, Productivity Software, Remote Desktop Services, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Deployment, Office365, Microsoft InTune, Azure Security Center, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/f90f34aa-fe69-462e-b67d-97d96c21def0 ## About the Role * 5+ years of experience in a Help Desk, Technical Support, or IT Support role. * Strong working knowledge of: + Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) + Windows 10 and Windows 11 troubleshooting + Microsoft Entra ID (Azure AD) fundamentals + Multi-Factor Authentication (MFA) + Basic networking concepts including DNS, DHCP, and VPN connectivity * Experience using: + Microsoft 365 Administration portals + Exchange, Teams, SharePoint, and Entra administration tools + IT Service Management (ITSM) platforms and ticketing systems + Remote support tools such as Quick Assist, Microsoft Teams, and Remote Desktop + Endpoint security solutions such as Microsoft Defender for Endpoint or similar products * Excellent customer service, communication, and documentation skills. * Ability to explain technical concepts to non-technical users. * Strong organizational skills, attention to detail, and ability to manage multiple priorities. * Demonstrated willingness to learn new technologies and continuously improve. Preferred Qualifications * Experience with Microsoft Intune, Endpoint Manager, and device compliance management. * Familiarity with SCCM/Configuration Manager environments. * Experience with Exchange Online Admin Center and Teams Admin Center. * Exposure to PowerShell scripting and automation. * Experience supporting enterprise Microsoft cloud environments. Required Certifications At Time of Hire * CompTIA Security+ Within 90 Days of Hire * Microsoft 365 Certified: Fundamentals (MS-900) ## Description Are you passionate about technology and helping people solve problems? We are seeking a customer-focused Help Desk Technician to provide first-line technical support for Microsoft technologies and end-user computing environments. In this role, you will be the first point of contact for users experiencing technical issues, helping resolve common problems while delivering exceptional customer service. You will support Microsoft 365 applications, Windows devices, user accounts, and enterprise productivity tools in a fast-paced environment where teamwork, communication, and continuous learning are highly valued. What You'll Do Provide Front-Line Technical Support * Respond to support requests and troubleshoot user issues through a ticketing system. * Perform initial incident triage and prioritize requests based on impact and urgency. * Resolve common technical issues during first contact whenever possible. * Follow established procedures, knowledge articles, and service-level agreements (SLAs). Support Microsoft 365 Applications * Assist users with Outlook and Exchange Online issues, including mailbox access, shared mailboxes, and email troubleshooting. * Support Microsoft Teams for sign-in, meetings, collaboration, audio/video, and device-related issues. * Troubleshoot SharePoint Online and OneDrive concerns such as permissions, file synchronization, and file recovery. Provide Desktop & Device Support * Troubleshoot Windows 10 and Windows 11 operating system issues. * Support user profile, login, and application-related problems. * Perform basic hardware diagnostics and device troubleshooting. * Assist with Intune-managed devices, including compliance checks, software installations, and policy synchronization. Manage User Accounts & Access * Process account-related requests, including password resets and account unlocks. * Support multi-factor authentication (MFA) enrollment and troubleshooting. * Provision and manage user access according to approved role-based access controls. Support Onboarding & Service Requests * Configure accounts, devices, and software for new employees. * Fulfill routine requests such as software installations, license assignments, and distribution list updates. * Provide end-user guidance and support during onboarding. Documentation & Knowledge Management * Maintain accurate ticket documentation and communication records. * Contribute to knowledge base articles, troubleshooting guides, and process documentation. * Share repeatable solutions and best practices with team members. 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