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# Tier 2 IT Engineer - On-Site

- **Company:** Lyra Technology Group
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Computer Networks, Linux, Software Troubleshooting, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/cd314d89-bce6-4a2d-ade0-894878baf50b

## About the Role

* 2+ years of experience in IT engineering and/or customer facing
 * Knowledge of Windows and Linux operating systems
 * Familiarity with networking concepts and tools
 * Excellent problem-solving and communication skills

## Description

* Diagnose and troubleshoot technical issues
 * Maintain computer systems
 * Provide remote and onsite support
 * Maintain documentation of processes, issues, and solutions, * Resolve technical issues in both a remote and on-site environment
 * Interact with members of client headquarters, including high level executives
 * Provide the best possible solution to clients
 * Maintaining clear communication with clients
 * Keeping assigned tickets organized and updated
 * Periodic assignment of afterhours on-call support


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