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# IT Field Support Specialist

- **Company:** Popeyes
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Network Protocols, Software Deployment, Software Engineering, Information Technology, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/8d2840c7-3360-4ed7-8ad9-3e39013722e3

## About the Role

* 1-3 years of experience in an IT Help Desk or related field.
 * Strong troubleshooting abilities and remote support skills.
 * Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
 * Solid understanding of network protocols.
 * Excellent communication, patience, and customer service skills.
 * Associate's degree in Computer Science/MIS or equivalent experience preferred.
 * Prior experience in quick-service restaurant or retail IT support is highly valued.
 * Experience with Sicom POS systems is a plus.

## Description

In this role, you'll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure., * Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.

 * Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
 * Accurately enter and manage tickets, resolving or escalating as needed.
 * Respond to requests via phone, email, and remote sessions.
 * Support system setups, software installations, and access configurations.
 * Troubleshoot connectivity, email, and web access issues for restaurant teams.
 * Assist with monitoring and correcting restaurant sales data.
 * Provide training and guidance to restaurant and field leaders on applications and system use.
 * Participate in rotating Help Desk duties, including outage coordination and project work.


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