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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Specialist III - **Company:** LinTech Global, Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, IT Management, Windows Remote Assistance, Software Engineering, Information Technology, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3f6d58cae1b34fb ## About the Role * 4+ Years of progressive experience in IT service desk or desktop support. * Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent years of experience. * Experience resolving hardware, software, and operating system issues for end users. * Experience with enterprise IT ticketing systems such as ServiceNow. * Experience with Windows operating systems, Active Directory administration, and desktop support. * Experience supporting CAC-based authentication environments. Required to Start: * Certification Requirements: a Current IAT II Certification with ce designation is required to Start. * Clearance Requirements: a Current/Active DOD Secret Clearance is required to Start ## Description * The IT Service Desk Specialist III provides intermediate help desk support, acts as the primary escalation point for user-reported problems, provides stagger/flex coverage, and participates in the On-Call/Call-Back rotation for Customer Support Services., * Provide technical assistance and support to end-users for hardware, software, and system issues via phone, email, or MS Teams. * Act as the primary contact and escalation point for resolving user-reported computer problems, from basic to highly complex. * Provide stagger/flex support during peak times or periods of reduced staffing. * Manage all tickets within the DHA ticketing system (ServiceNow), adhering to the ATAMMC Service Catalog and performance metrics. * Handle the ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support. * Provide comprehensive desk-side and remote assistance to resolve hardware and software issues. * Support root cause analysis for all critical events. * Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software. * Assist users with CAC pin resets and support in-processing and out-processing of employees. * Support the complete lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process. * Manage and sustain operating systems and provide Active Directory (AD) administration. * Maintain workstation and laptop security baselines. * Maintain and update the Service Desk Issuance SOP. * Create and manage articles in the ATAMMC Knowledge Base. * Participate in On-Call/Call-Back rotation for Customer Support Services. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)