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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Director Analyst - IT Service Management - **Company:** Gartner, Inc. - **Location:** Austin, TX, United States - **Experience:** Expert - **Salary:** $172,000.0 - $202,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Configuration Management Databases, DevOps, Information Technology Operations, Reliability Engineering, Synthesizing Data, Servicenow - **Published:** July 17, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87747357/1 ## About the Role * Bachelor's degree or equivalent experience; Graduate degree preferred * 12+ years of relevant field or industry experience * Evidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc. * Deep practitioner experience in IT service management (ITSM) and IT operations, with a proven track record of integrating AI and automation into service delivery, incident/change management and CMDB governance in hyperscale/cloud environments * Demonstrated expertise in asset and dependency mapping, including optimizing CMDB initiatives to support effective service operations and incident prevention * Strong understanding of the intersection between ITSM and IT operations management, including the ability to advise on vendor selection (established and emerging startups) and drive modernization initiatives across change management and enterprise service management * Experience leading research or strategic initiatives on AI-driven transformation in ITSM-such as dependency mapping/CMDB optimization-and delivering high-impact content that shapes industry direction * Working experience with modern operations practices such as DevOps, SRE, platform engineering or agile product teams * Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders * Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables * Demonstrate excellence in research and writing ability * Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions * Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges * Strong communication skills - able to explain complex concepts concisely and simply * Subject matter expertise; comfortable presenting at large and small-scale speaking engagements * Strong business and financial acumen * Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market * Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team * Learning agile and adept with navigating highly matrixed environments * Ability to represent Gartner's research methodology and strategies effectively at all levels * Willingness and ability to travel up to 25% (where applicable) ## Description Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: * Create innovative, thought provoking, and highly leveraged "must-have insights" content * Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act * Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward * Demonstrate thought leadership in establishing Insights positions across a team of analysts * Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda * Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights * Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions * Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings * Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business * Provide high quality and timely content peer review * Build credibility as an industry expert to represent Gartner insights, methodology and strategy * Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community * Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery * Be a mentor and a coach by supporting more junior team members * Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024)