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# IT Specialist/Desktop Support

- **Company:** Connection, Inc.
- **Location:** Detroit, MI, United States
- **Experience:** Experienced
- **Salary:** $81,120.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Office365, Software Troubleshooting, Laptops
- **Published:** July 17, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/395510456

## About the Role

3+ years of IT Support, Help Desk, or Desktop Support experience.
Experience supporting Windows 10/11 environments.
Strong Microsoft 365 troubleshooting experience.
Excellent hardware and software troubleshooting skills.
Security-minded approach with cybersecurity awareness.
Outstanding customer service and communication skills.
Ability to work independently with minimal supervision.

Preferred Qualifications
Active Directory and/or Microsoft Entra ID experience.
Exchange Online administration.
Basic networking knowledge.
Experience supporting a HIPAA-regulated environment.
PowerShell familiarity.

## Description

We are seeking an experienced IT Support Specialist to join a well-established nonprofit organization serving the senior healthcare community in Detroit. This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end users in a collaborative environment while making a meaningful impact. You'll provide day-to-day technical support for approximately 150 users, helping maintain business continuity during a period of increased IT demand.
Responsibilities:
Serve as the primary point of contact for end-user technical support requests.
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Prepare, image, configure, and deploy laptops, desktops, and mobile devices.
Perform onboarding and offboarding tasks, including user account administration and password resets.
Assist with Microsoft 365 administration, mailbox access, and group memberships.
Coordinate hardware repairs with vendors and maintain accurate inventory records.
Follow security best practices and support compliance within a HIPAA-regulated environment.
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities.


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