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# IT Helpdesk Technician

- **Company:** Erickson Inc.
- **Location:** Saint Paul, MN, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Issue Tracking Systems, Microsoft Office, Microsoft Software, Windows Search, Windows Servers, Network Architecture, Software Engineering, Internet Protocol Telephony, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Server
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce73e30abdc7d368

## About the Role

* Associate degree in Information Technology or a related field, or equivalent professional experience
 * Strong knowledge of Microsoft Windows desktop operating systems
 * Working knowledge of Microsoft Windows Server
 * Experience troubleshooting PC hardware and peripherals
 * Familiarity with Microsoft 365 and Microsoft Office applications
 * Strong analytical, troubleshooting, and problem-solving abilities
 * Excellent customer service and interpersonal skills
 * Clear verbal and written communication skills
 * Ability to prioritize multiple tasks while maintaining attention to detail
 * Strong organizational and time management skills
 * Ability to work independently as well as collaboratively within a team
 * A positive, professional attitude and willingness to learn, * Helpdesk: 2 years (Required)

License/Certification:

 * CompTIA A+ (Preferred)
 * CompTIA Network+ (Preferred)

## Description

We are looking for a motivated, customer-focused IT Helpdesk Technician to join our Service Department in Eagan, Minnesota. In this role, you will provide remote technical support to our clients, troubleshoot a wide range of hardware and software issues, and help ensure the reliable operation of the technology our customers depend on every day.

If you enjoy solving technical challenges, delivering outstanding customer service, and working alongside a knowledgeable, collaborative team, we'd love to hear from you.

About the Job:

The IT Helpdesk Technician provides prompt, professional remote technical support to Erickson Technologies' clients. This role is responsible for diagnosing and resolving a wide variety of technical issues involving workstations, servers, printers, firewalls, network infrastructure, x-ray sensors, VoIP systems, and other technology commonly found in dental practices.

Technicians also troubleshoot Windows operating systems, Microsoft applications, and dental practice management software, frequently collaborating with third-party vendors to resolve complex issues. Additional responsibilities include performing scheduled maintenance, documenting all work accurately within our CRM/ticketing system, assisting with data migrations, and completing other duties as assigned by management.


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