> Markdown version of [/jobs/ext/1315344-servicenow-developer](https://www.wearedevelopers.com/jobs/ext/1315344-servicenow-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Developer - **Company:** Gensler - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Computer-Aided Design, Agile Methodology, Cascading Style Sheets (CSS), IT Management, JSON, Knowledge Management, Windows PowerShell, ServiceNow Application Engine, Software Engineering, Web Analytics, Software Licensing, Scripting, Macros, Client Side Scripting, Backend, Information Technology, Restful APIs, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9fffde776ec8b5ad ## About the Role * Bachelor's degree in computer science (or similar) plus a minimum of 3 years of IT-related experience, or an Associate degree with 5 years of IT-related experience * 2+ years of ServiceNow System Administration with the following ServiceNow Certifications: + ServiceNow Certified System Administration (CSA) + ServiceNow Certified Application Developer (CAD) is a plus * ITILv3 or v4 Foundations Certification, or you can demonstrate your understanding of the foundation-level ITIL framework. * Strong skills with scripting in PowerShell, HTML, JavaScript, JSON, CSS, custom REST API building, and integration with third-party services. * Experience working in an Agile SDLC (Software Development Life Cycle) environment ## Description As the ServiceNow Developer, you will operate as part of an integrated team creating, enhancing, and driving operational needs in our thriving hybrid workplace. Successful ServiceNow Developers demonstrate a high sense of ownership, are self-starters, can skillfully communicate, collaborate with cross-functional teams, prioritize support tasks and business needs, promote excellent customer service through empathy, and possess a vast range of technical knowledge. **This position will be based on-site 5 days a week** What You Will Do * Maintain, update, and enhance the ServiceNow ITSM environment, including incident management, request management, problem management, change management, knowledge management, service catalog, and self-service portals. * Manage ServiceNow environment, enhancement requests, and incidents. Manages connections between other systems with front-end and back-end development. Create, maintain, and enhance reports, dashboards, and custom views, utilizing applications such as Platform Analytics. Manage Update Set creation and migration. Schedule and verify instance clones. * Perform integration and support of operational services, update and maintain agile, streamlined, scalable, and optimized ServiceNow system components. * Assess new releases and provide direction regarding the adoption of new features. Monitor health, usage, and overall compliance of ServiceNow and its applications using in-platform tools. * Maintain knowledge of and adherence to Gensler IT Governance and Security policies. Adhere to all software licensing restrictions. * Drive critical discussions on functional process changes, and present findings and key metrics in formal presentations with business counterparts. * Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs * Configure notifications, UI pages, UI Macros, Script Includes, Formatters, and other settings. * Lead and oversee the implementation of artificial intelligence (AI) solutions for ServiceNow at Gensler, utilizing both native ServiceNow functionalities and third-party tools. * Develop custom ServiceNow applications for automating business-critical processes., We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler's approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Reasoning about Rust: an introduction to Rustdoc's JSON format](https://www.wearedevelopers.com/videos/848-reasoning-about-rust-an-introduction-to-rustdoc-s-json-format) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)