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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Product Owner - **Company:** SouthEast Alaska Regional Health Consortium - **Location:** Renton, WA, United States - **Experience:** Experienced - **Salary:** $99,195.0 - $139,755.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Artificial Intelligence, Software Applications, Microsoft PowerPoint, Power BI, Data Analytics, Meditech, Workday - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6bd30ff16dad1cd3 ## About the Role * Bachelor's degree in Marketing, Communications, Business, Healthcare Administration, IT, or related field; or 5 yrs of equivalent work experience., * 3+ years of experience in a role involving digital experience ownership, business analysis, marketing operations, project coordination, or change/adoption leadership. * Demonstrated ability to gather requirements, facilitate stakeholder sessions, and document workflows and acceptance criteria. * Experience driving training, communications, and adoption for new tools or process changes. * Strong writing and facilitation skills with the ability to communicate clearly to both frontline users and leadership. Knowledge, Skills, and Abilities * Strong stakeholder management and ability to align diverse perspectives into decisions * Clear, structured documentation and communication skills * Ability to translate "needs" into measurable outcomes and prioritized work * Customer service mindset; empathy for patients and frontline staff * Organized, proactive, and able to manage multiple initiatives in parallel * Sound judgment with sensitive information and confidentiality, + Experience supporting patient-facing digital experiences (web/mobile, patient engagement, messaging, CRM journeys). + Familiarity with Agile concepts and iterative delivery (backlogs, releases, prioritization), partnering with technical teams. + Experience coordinating UAT and supporting go-lives for digital products. + Comfort using analytics to measure outcomes (Excel, dashboards, Power BI or equivalent). + Experience working with vendors, coordinating releases, and managing service expectations., * Outcome-oriented product ownership * Change leadership and adoption planning * Data-informed decision making * Collaboration and influence without authority * Continuous improvement mindset * Clear communication under pressure Travel Required: * Limited travel. Required Certifications: If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! ## Description + Own the digital product outcomes (KPIs/OKRs, adoption, experience quality) + Ensure delivered work is measurable and continuously improved post-release * Product Ownership & Value Delivery + Define and maintain success metrics (KPIs/OKRs) and ensure a consistent measurement plan (baseline target results). + Prioritize enhancements using clear value criteria (patient impact, access improvement, brand trust, operational efficiency, compliance risk, cost). * Requirements, Discovery & Backlog Partnership + Lead discovery with stakeholders and end users to identify pain points, workflow gaps, and desired outcomes. + Translate needs into clear business requirements, user journeys, and acceptance criteria suitable for delivery planning. + Partner with IT product delivery to refine items into executable work (e.g., "definition of ready," dependency identification, UAT approach). + Ensure deliverables fit into the larger ecosystem (Meditech, Luma, Workday, etc.) and ensure duplication and overlap is minimal. + Maintain a "single source of truth" for requirements, decisions, and release intent. * Stakeholder Alignment & Governance + Build and manage a stakeholder network across marketing, operations, and clinical partners for input, approvals, and feedback. + Facilitate recurring governance rhythms (working group, steering updates, release readiness reviews). * Training, Communications & Change Management + Own business-side change planning: impact assessment, communications strategy, and adoption reinforcement. + Coordinate creation of job aids, FAQs, quick-reference guides, and end-user communications aligned to SEARHC tone and patient/community needs. + Partner with Training/Org Development (as applicable) to plan and execute training for staff and support teams. + Establish a super-user/SME feedback loop to improve usability and reduce support burden. * Testing, Readiness & Go-Live Support + Coordinate user acceptance testing (UAT): scenario definition, participant scheduling, feedback capture, and sign-off readiness. + Ensure post-release monitoring and feedback capture are built into the rollout plan. * Performance Management & Continuous Improvement + Manage an enhancement pipeline driven by data (analytics, support trends) and voice-of-customer feedback. + Identify opportunities to streamline workflows, improve experience, and increase trust through consistency and clarity. * Privacy, Compliance & Risk Awareness + Ensure requirements and communications incorporate appropriate privacy and compliance expectations (e.g., HIPAA, minimum necessary access, secure handling of sensitive information). + Proactively identify patient experience and operational risks; coordinate mitigations with IT and business partners. Other Functions * Performs other related functions or duties as assigned or required. Supervisory Responsibilities * Partners on mid-sized projects and initiatives in the digital delivery ecosystem., SEARHC uses modern tools, including AI-assisted capabilities, to improve efficiency and clarity while protecting privacy and maintaining compliance. In this role, AI literacy includes: + Responsible use of approved AI tools to draft communications, training outlines, meeting summaries, and requirement templates-always with human review and validation. + Data protection discipline: never input PHI/PII or sensitive operational details into non-approved tools; use de-identified examples and follow SEARHC guidance. + Verification and quality checks: validate AI-generated content against workflows, policies, stakeholder decisions, and known facts. + Bias and accessibility awareness: ensure communications are inclusive, culturally respectful, and clear for diverse audiences. + Practical evaluation: understand where AI features appear in digital tools (e.g., summarization, chat assistance) and ensure users receive appropriate guidance on safe and effective use. Computer Skills: * Proficient in Microsoft Office Products including Word and PowerPoint. * Other SEARHC provided computer applications. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Employee Happiness: The Underrated Growth Engine](https://www.wearedevelopers.com/videos/1310-employee-happiness-the-underrated-growth-engine) - [Would You Buy Your Own HR? 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