> Markdown version of [/jobs/ext/1315454-senior-is-support-specialist-help-desk](https://www.wearedevelopers.com/jobs/ext/1315454-senior-is-support-specialist-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IS Support Specialist (Help Desk) - **Company:** Pinehurst, Llc - **Location:** Pinehurst, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Information Systems, Network Connections, Software Engineering, Software Systems, Systems Integration, Peripherals, Computer Equipment, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5483519fcea86d96 ## About the Role * Ability to read, analyze, and interpret common technical journals. Ability to analyze, diagnose and rectify diverse computer hardware and software problems. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. * Ability to apply advanced mathematical concepts in regard to computer and software systems. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to provide technical assistance and comprehensive problem resolution to end users. Ability to install and configure computer systems, hardware, and peripherals. * Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to communicate effectively in a help desk environment, both orally and in writing. * Ability to work independently or with indirect supervision. * Advanced troubleshooting and problem-solving skills across Windows systems, applications, and network connectivity. * Ability to handle escalated technical issues and high-impact incidents. * Experience with system deployment and hardware lifecycle management. * Ability to mentor junior support staff and contribute to knowledge base development. * Strong analytical, documentation, and organizational skills. * Provides guidance and mentoring to junior IS support staff. * Assists in developing support procedures, documentation, and knowledge base resources. * Participate in training initiatives and onboarding of new IT staff., * High School Diploma or GED Required., * Associate degree in Computer Science/ Technology or a related field preferred * 5+ years of experience in IT support, help desk, or desktop support roles. * Demonstrated experience troubleshooting complex hardware, software, networking, and system integration issues. * Experience supporting enterprise environments preferred. * Healthcare IT experience is a plus. ## Description Under limited supervision within a centralized IS support environment, the Senior IS Support Specialist provides advanced technical support and problem resolution for hardware and software issues across Pinehurst Medical Clinic systems. This position serves as a senior technical resource for the help desk team, assisting with complex troubleshooting, system implementations, and escalated support requests while maintaining high standards of customer service and operational reliability. The role may also assist in mentoring junior staff and contributing to process improvements within the Information Systems department. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)