> Markdown version of [/jobs/ext/1315701-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1315701-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** BP METALS, LLC - **Location:** Isanti, MN, United States - **Experience:** Starter - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Ubuntu (Operating System), Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), IP Addressing, Windows Servers, Networking Basics, Network Connections, Windows PowerShell, Software Deployment, SQL Databases, Web Applications, Windows Desktop, Wi-Fi Technology, Scripting, Network Server, User Administration, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=52362ccb4cc52376 ## About the Role * 1-3 years in an IT support or help desk role (or strong relevant education plus hands-on aptitude). * Solid Windows desktop familiarity and hardware troubleshooting skills. * Comfortable administering Microsoft 365 - mail flow, user management, and licensing. * Networking fundamentals: DHCP, DNS, static IP assignment, and basic switch/router troubleshooting. * Strong organization and follow-through; comfortable on the shop floor and at a computer. * Clear communication and patience with non-technical users; willing to crawl under desks and into racks. Preferred * Experience with RMM or endpoint-management platforms (Action1 a plus). * Familiarity with a manufacturing ERP/MES (JobBoss a plus, not required). * Windows Server familiarity is a plus - this role does not manage servers, but exposure helps. * Basic scripting (PowerShell) or SQL. * Linux familiarity - we run an Ubuntu-based internal server. ## Description This is a front-line support role. You'll handle day-to-day IT for office and shop-floor staff, manage endpoints, and support the hardware and Microsoft 365 environment that keeps a busy shop - running laser, forming, welding, and assembly - moving. You'll work closely with the IT Director and our systems team, backed by a custom web toolset built on top of our JobBoss ERP., * Provide desktop, laptop, printer, and peripheral support for office and shop-floor staff, and handle first-line support tickets end to end. * Provide on-site support across our multiple Isanti locations, all within walking distance of one another. * Manage endpoints across the company with our RMM platform (Action1): imaging, patching, software deployment, and inventory. * Set up and configure new workstations using our automated provisioning scripts, and maintain the standard software load. * Administer user accounts, Microsoft 365 access, and SSO - onboarding, offboarding, licensing, and mailbox and permission changes. * Support shop-floor hardware, including barcode/QR scanners, label printers, and workstation kiosks. * Troubleshoot network connectivity across the office and shop-floor network - switches, Wi-Fi, and access to internal web apps. * Escalate complex ERP or application issues appropriately and follow them through to resolution. * Maintain documentation for systems, procedures, and endpoint inventory. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [JavaScript? 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