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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Desk Technician - **Company:** BALL HORTICULTURAL COMPANY - **Location:** West Chicago, IL, United States - **Experience:** Starter - **Salary:** $48,000.0 - $57,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IOS Applications, Apple Mac Systems, Microsoft Outlook, System Configuration, Productivity Software, Data Logging, Office365, Computer Equipment, Information Technology, Vulnerability Analysis - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e8e6b6f5f4ea0d1 ## About the Role * 1-2 years of IT support experience or formal technical training in a Help Desk or desktop support environment. * Basic knowledge of computer hardware, software, operating systems, and common troubleshooting techniques. * Experience supporting Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, and related productivity tools. * Familiarity with macOS environments is a plus. * Experience supporting Android and iOS mobile devices. * Basic knowledge of printers, scanners, and other end-user peripherals. * Experience setting up, configuring, and supporting desktop and laptop devices in a business environment. * Strong customer service skills with the ability to communicate effectively with both technical and non-technical users. * Strong verbal and written communication skills. * Demonstrated ability to troubleshoot issues, identify root causes, and implement effective solutions. * Ability to work independently while collaborating effectively within a team environment. * Demonstrated passion for technology and a desire to continuously develop new technical skills. Physical Requirements * Ability to safely lift, carry, move, and install computer equipment weighing up to 50 pounds. * Ability to work beneath desks, workstations, and other confined spaces during equipment installation and troubleshooting. ## Description * Provide technical support by responding to Help Desk calls, logging service requests, and resolving common hardware, software, and desktop issues. * Deliver exceptional customer service while supporting employees across all levels of the organization. * Troubleshoot desktop, laptop, peripheral, and software-related issues, escalating more complex problems when appropriate. * Provision, configure, deploy, and support desktops and laptops using centralized device management tools while ensuring compliance with company standards and security policies. * Perform routine maintenance on end-user devices, including operating system updates, software updates, storage cleanup, and security scans. * Ensure incidents and service requests are resolved in a timely manner or escalated appropriately. * Assist in creating and maintaining Help Desk documentation, knowledge base articles, and support procedures. * Support small IT projects under the guidance of management. * Assist with the collection, organization, and preparation of retired computer equipment for recycling and disposal according to company policies. * Participate in a scheduled monthly on-call rotation to support urgent after-hours technical issues. * Work collaboratively with the IT team to continuously improve support processes and the overall end-user experience. * Perform all other duties needed to help drive our vision, fulfill our mission, and support organizational goals. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Applying DevOps in Flutter mobile development](https://www.wearedevelopers.com/videos/60-applying-devops-in-flutter-mobile-development) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)